I know how my energy bills are calculated.
I"m on a standard variable rate.
I have underpaid by £11 over the last 12 months so my DD should have been £30.92 as opposed to the £30 if they want to be picky but I"m hardly in arrears.
I can"t see a justification in Shell increasing my DD from £30 to £78 when the rise is 54% not 150%.
A 54% rise would be £16.20 so £30 + £16.20 +£0.92 to cover the £11 shortfall in my DD payments over the last 12 months equals £47.12.
I have contacted Shell this morning who have told me the massive rise in my DD is "to make sure you"re not in debt when the prices rise again in October".
In other words they want me to start paying 6 months in advance towards a rise that nobody, including them, know at the moment what it will be.
It seems to me that they want customers to improve their cash flow for the next 6 months.
I have offered to pay £50 a month DD or pay the £11 arrears and a DD of £47 until October and then see what the increase is.
They are going to get back to me.