Electronic season ticket not working?

[Don Corleone]

Anybody else have this issue? I downloaded my season ticket to my Apple Wallet and it worked fine until last few games where no matter where I held it against the scanner it wouldn’t read. I had my card on me both times so used that and it worked but just wondered if anybody else has had issues with theirs?

[UNDERHILL1927]

Anybody else have this issue? I downloaded my season ticket to my Apple Wallet and it worked fine until last few games where no matter where I held it against the scanner it wouldn’t read. I had my card on me both times so used that and it worked but just wondered if anybody else has had issues with theirs?

Yes I had the same issue Saturday. Didn’t have my card but the steward swiped me through (sadly).

[19bluebirds27]

Worked fine at the Wales game.
I’m a bit of a traditionalist with the City and use the card.

[KingOfSiamIAm]

Several people in front of me were having the same issue with their “phone tickets” at a recent Welsh game.
I noticed that the person in front of me inserted his phone into the slot, instead of against the wireless symbol, and that let him through. I followed his lead and had no problem.

[The Bloop]

Several people in front of me were having the same issue with their “phone tickets” at a recent Welsh game.
I noticed that the person in front of me inserted his phone into the slot, instead of against the wireless symbol, and that let him through. I followed his lead and had no problem.

You can do either can't you?
If you have the bar code on your screen then insert your phone.
If you use google/apple pay and have NFC activated on your phone then just use the wireless symbol.

[Trigger]

I've had it on my Google pay but the couple times I've tried it hasn't worked.