Season ticket purchases a nightmare

[the other bob wilson]

Surely that's not what this thread was about though? You slammed the club for 'doing it's utmost to put obstacles in people's way' and mocked DML for defending the indefensible. Now it's been pointed out to you that there was a well advertised timetable for this process, that we're doing broadly the same as other clubs and that the ticket office was open all last week you've moved the goalposts and are now trying to make out it was all about something else. Which, judging by your use of the word seem in the last paragraph, you're not sure about anyway.

I totally agree with you about funding the ticket office by the way, you'd think it would be a drop in the ocean compared with player's wages, and it hurts my head to think about how a football club operates it's budget in general (imagine how many minimum wage staff we could've employed if we hadn't signed Isaac Vassell, for example) but other clubs seem to be going the same way and, like I said, I don't think it's what this thread was about.

You're one of the best posters on here, TOBW the same. I've no interest in arguing with either of you but the endless anger and club bashing on here is exhausting enough as it is so it's a bit sad to see the pair of you piling in without any apparent justification. There's always things to criticise, of course, and I don't want a board full of DMLs but hammering the club for expecting the majority of people to be able to use the internet in 2022 is pretty toe-curling.

“Endless anger”? I’ve set out why this does make me angry and the way we’ve played for the last few seasons doesn’t please me either, but I can’t think of much else that angers me about the club. I cannot agree that offering a markedly worse service now than they did in pre Covid days does not offer justification for us piling in as you put it. You say a majority are able to use the internet, which is an admission that there is a minority who cannot or choose not to.

Last summer, those who fell into that category were left with no way of contacting the club and, with the excuse offered by Covid lockdowns not applicable this time, the situation is still not as sympathetic to such people as you would expect it to be. Finally, I can’t agree that others are doing the same is a good enough excuse to try and justify the sub standard service on offer this year.

[Loramski]

“Endless anger”? I’ve set out why this does make me angry and the way we’ve played for the last few seasons doesn’t please me either, but I can’t think of much else that angers me about the club. I cannot agree that offering a markedly worse service now than they did in pre Covid days does not offer justification for us piling in as you put it. You say a majority are able to use the internet, which is an admission that there is a minority who cannot or choose not to.

Last summer, those who fell into that category were left with no way of contacting the club and, with the excuse offered by Covid lockdowns not applicable this time, the situation is still not as sympathetic to such people as you would expect it to be. Finally, I can’t agree that others are doing the same is a good enough excuse to try and justify the sub standard service on offer this year.

The endless anger and club bashing thing was aimed at the board in general not you and Splott. Either you misread it or I didn't phrase it as well as I could have, apologies if so.

Funnily enough, I was originally going to say that a majority prefer to use the internet but realised I couldn't back that up so put 'are able to use' instead. Then Dembe put up his message about McDonalds which is a good bit of evidence that I was right in the first place.

In terms of the City, why on earth wouldn't most people want to renew online? Available 24/7 and done in minutes, or phone if there's a problem. Instead of working your way across town to a remote car park, waiting in a queue then finding yourself two feet away from another customer who's shouting down his phone trying to find out his nephew's date of birth. It's a no-brainer for most, surely?

You're right, of course, some people can't use the internet and I'm aware that there can be serious implications in that case, in terms of accessing certain benefits and services for example. However, the club seemed to cover all bases here. Three weeks to renew, if you couldn't do it online or didn't have friends or family who could do it for you then there was a phone option, then the ticket office opened every day last week. What more do you want the club to do? Send staff round to people's houses?

Again I agree with you that just because A and B do something then that doesn't justify C doing it, I was making the point that it seems to be a general trend regarding ticket offices and I'd assume that applies to other sports and venues as online sales increase. I went to Sophia Gardens last week to buy a 20/20 'season ticket'. The receptionist rang the office, passed the phone to me and I purchased it over the phone even though I was standing there. Funny really, it seemed a nonsense to me but the receptionist probably thought I was some kind of dinosaur for turning up in person.

The world is moving on, quickly too, and it's not going to waste much time waiting for people like you and me. You can yearn for the good old days as much as you want but you're howling at the moon I'm afraid.

[the other bob wilson]

The endless anger and club bashing thing was aimed at the board in general not you and Splott. Either you misread it or I didn't phrase it as well as I could have, apologies if so.

Funnily enough, I was originally going to say that a majority prefer to use the internet but realised I couldn't back that up so put 'are able to use' instead. Then Dembe put up his message about McDonalds which is a good bit of evidence that I was right in the first place.

In terms of the City, why on earth wouldn't most people want to renew online? Available 24/7 and done in minutes, or phone if there's a problem. Instead of working your way across town to a remote car park, waiting in a queue then finding yourself two feet away from another customer who's shouting down his phone trying to find out his nephew's date of birth. It's a no-brainer for most, surely?

You're right, of course, some people can't use the internet and I'm aware that there can be serious implications in that case, in terms of accessing certain benefits and services for example. However, the club seemed to cover all bases here. Three weeks to renew, if you couldn't do it online or didn't have friends or family who could do it for you then there was a phone option, then the ticket office opened every day last week. What more do you want the club to do? Send staff round to people's houses?

Again I agree with you that just because A and B do something then that doesn't justify C doing it, I was making the point that it seems to be a general trend regarding ticket offices and I'd assume that applies to other sports and venues as online sales increase. I went to Sophia Gardens last week to buy a 20/20 'season ticket'. The receptionist rang the office, passed the phone to me and I purchased it over the phone even though I was standing there. Funny really, it seemed a nonsense to me but the receptionist probably thought I was some kind of dinosaur for turning up in person.

The world is moving on, quickly too, and it's not going to waste much time waiting for people like you and me. You can yearn for the good old days as much as you want but you're howling at the moon I'm afraid.

I’m not going to get involved in an argument, but, I find myself thinking that if the club genuinely believe that there’s no need to open the club shop or ticket office to serve people mad enough to turn up wanting to spend money there, why bother with selling tickets to go to games? Everyone can buy a season ticket to watch streamed games and then they don’t need to pay hospitality staff, open food and drink outlets, pay for stewards, police etc.

[The Lone Gunman]

In terms of the City, why on earth wouldn't most people want to renew online?

You apparently didn't so perhaps you can answer your own question.

[Loramski]

You apparently didn't so perhaps you can answer your own question.

Do you get an alert every time anyone sticks up for the club on here?

I did answer my own question but you edited it out of your reply. Bizarre.