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Thread: Season ticket purchases a nightmare

  1. #61

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by the other bob wilson View Post
    Or they could do something really novel like go back to offering the same service as they did pre Covid
    Don't dispute that they could actually open the ticket office I was just explaining that it wasn't a new decision to suspend - that's all

  2. #62

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by the other bob wilson View Post
    Season ticket sales suspended for the next week - it's reached the stage where you start wondering if they want people to renew.

    https://tickets.cardiffcityfc.co.uk/
    Why are you still banging on about this issue ? Sales are only suspended for a week for a legitimate reason, which was clearly advertised weeks ago. It is to allow people who had season tickets in the Upper Ninian last season to relocate where they want to, to other parts of the ground. Or do you think that these people don’t deserve this opportunity and courtesy and that there should be a free for all instead. Sales reopen a week later for everyone. Really, your attitude towards the club is becoming rather boring now. In your world the club is damned if it does and damned if it doesn't. Very strange attitude to have regarding ‘your’ club.

  3. #63

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by dml1954 View Post
    Why are you still banging on about this issue ? Sales are only suspended for a week for a legitimate reason, which was clearly advertised weeks ago. It is to allow people who had season tickets in the Upper Ninian last season to relocate where they want to, to other parts of the ground. Or do you think that these people don’t deserve this opportunity and courtesy and that there should be a free for all instead. Sales reopen a week later for everyone. Really, your attitude towards the club is becoming rather boring now. In your world the club is damned if it does and damned if it doesn't. Very strange attitude to have regarding ‘your’ club.
    Well, strange as it may seem to you, I have this opinion that a football club should have a ticket office and club shop that is open to the public for five days a week, at least, a ticket office that is contactable by phone and e-mail and a system whereby season tickets can be renewed online without being shut down for a week during the period when “early bird” renewals were in place.

    Before March 2020, Cardiff City felt the same way, but they don’t any more. Everyone can understand why there were limitations in place for much of the two years since the pandemic began, but I’m fairly sure that I can now go shopping in all of the locations I used regularly prior to March 2020 except for Cardiff City, why is that?

  4. #64

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by the other bob wilson View Post
    Well, strange as it may seem to you, I have this opinion that a football club should have a ticket office and club shop that is open to the public for five days a week, at least, a ticket office that is contactable by phone and e-mail and a system whereby season tickets can be renewed online without being shut down for a week during the period when “early bird” renewals were in place.

    Before March 2020, Cardiff City felt the same way, but they don’t any more. Everyone can understand why there were limitations in place for much of the two years since the pandemic began, but I’m fairly sure that I can now go shopping in all of the locations I used regularly prior to March 2020 except for Cardiff City, why is that?
    here here.

    I think the all round customer service / fan engagement is dreadful at CCFC.

    Everything seems designed to make life a little difficult, and one result of that is you feel like their are taking the mick out of your support a little - at least thats how I feel.

  5. #65

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by dml1954 View Post
    Why are you still banging on about this issue ? Sales are only suspended for a week for a legitimate reason, which was clearly advertised weeks ago. It is to allow people who had season tickets in the Upper Ninian last season to relocate where they want to, to other parts of the ground. Or do you think that these people don’t deserve this opportunity and courtesy and that there should be a free for all instead. Sales reopen a week later for everyone. Really, your attitude towards the club is becoming rather boring now. In your world the club is damned if it does and damned if it doesn't. Very strange attitude to have regarding ‘your’ club.
    Your defence of the indefensible is excruciating. Your cap doffing replies get more cringeworthy day by day.

  6. #66

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by splott parker View Post
    Your defence of the indefensible is excruciating. Your cap doffing replies get more cringeworthy day by day.
    Interesting thread this. I may be farting in church here but I've got some sympathy with DML. I'm sure the club could do more to improve customer service but I don't understand the 'indefensible' bit.

    I'd received a couple of e mails off the club explaining how this process was going to work and it was on the club site too. People had until last Friday to reserve their existing seats. Online and phone until the Monday, then the ticket office was open each day until the Friday. Three options to renew last week; online, telephone or in person. There would then be a week's suspension of sales to allow people in the Upper Ninian to relocate. From this Monday general sales will resume, at early bird prices, until June 1st via online or telephone. It doesn't seem too obtuse to me, I don't understand why people are getting so angry.

    I had a very quick look at how other clubs are doing it. Unless I misread, Bristol City and Reading are having no in-person sales at all (and Swansea's early-bird offer ended on January 31st) and the suspension of sales to allow relocation seems a common thing. I'm not saying we couldn't be doing it better but it doesn't seem radically different to others and it was all explained clearly in advance.

    I went to the ticket office last Thursday to renew tickets for me and my two boys and it was all sorted in a few minutes. The girl who dealt with me was very helpful and seemed happy to accept my money. I'd prefer the ticket office to be open more often but I'm not going to lose sleep over it. I'm certainly not looking for an argument but what has the club done here that's indefensible?

  7. #67

    Re: Season ticket purchases a nightmare

    Sense at last

  8. #68

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by Loramski View Post
    Interesting thread this. I may be farting in church here but I've got some sympathy with DML. I'm sure the club could do more to improve customer service but I don't understand the 'indefensible' bit.

    I'd received a couple of e mails off the club explaining how this process was going to work and it was on the club site too. People had until last Friday to reserve their existing seats. Online and phone until the Monday, then the ticket office was open each day until the Friday. Three options to renew last week; online, telephone or in person. There would then be a week's suspension of sales to allow people in the Upper Ninian to relocate. From this Monday general sales will resume, at early bird prices, until June 1st via online or telephone. It doesn't seem too obtuse to me, I don't understand why people are getting so angry.

    I had a very quick look at how other clubs are doing it. Unless I misread, Bristol City and Reading are having no in-person sales at all (and Swansea's early-bird offer ended on January 31st) and the suspension of sales to allow relocation seems a common thing. I'm not saying we couldn't be doing it better but it doesn't seem radically different to others and it was all explained clearly in advance.

    I went to the ticket office last Thursday to renew tickets for me and my two boys and it was all sorted in a few minutes. The girl who dealt with me was very helpful and seemed happy to accept my money. I'd prefer the ticket office to be open more often but I'm not going to lose sleep over it. I'm certainly not looking for an argument but what has the club done here that's indefensible?
    Thank God they have seen sense and have allowed face to face transactions.
    See it wasn't hard

  9. #69

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by Loramski View Post
    Interesting thread this. I may be farting in church here but I've got some sympathy with DML. I'm sure the club could do more to improve customer service but I don't understand the 'indefensible' bit.

    I'd received a couple of e mails off the club explaining how this process was going to work and it was on the club site too. People had until last Friday to reserve their existing seats. Online and phone until the Monday, then the ticket office was open each day until the Friday. Three options to renew last week; online, telephone or in person. There would then be a week's suspension of sales to allow people in the Upper Ninian to relocate. From this Monday general sales will resume, at early bird prices, until June 1st via online or telephone. It doesn't seem too obtuse to me, I don't understand why people are getting so angry.

    I had a very quick look at how other clubs are doing it. Unless I misread, Bristol City and Reading are having no in-person sales at all (and Swansea's early-bird offer ended on January 31st) and the suspension of sales to allow relocation seems a common thing. I'm not saying we couldn't be doing it better but it doesn't seem radically different to others and it was all explained clearly in advance.

    I went to the ticket office last Thursday to renew tickets for me and my two boys and it was all sorted in a few minutes. The girl who dealt with me was very helpful and seemed happy to accept my money. I'd prefer the ticket office to be open more often but I'm not going to lose sleep over it. I'm certainly not looking for an argument but what has the club done here that's indefensible?
    Reading between the lines the reason for the closure or reduced hours opening of the ticket office and club shop is down to a thinning out of staff policy. We’ve learned from this thread that this is a huge inconvenience for many fans, fans who are more than willing to put money into the club but a multi million pound concern (which Cardiff City are) culling minimum wage staff, who are instrumental in bringing in this money, while figures of a £14,000 a week cap are being bandied about re. players is a bit of a kick in the teeth for these ‘reduced hours’ or laid off of minimum wagers.

    You very often read, when clubs have success, that everyone, even down to the ‘tea lady’, has played their part. Cardiff City seem to drop their ‘tea ladies’ like a shit house seat. That’s indefensible.

  10. #70

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by splott parker View Post
    Reading between the lines the reason for the closure or reduced hours opening of the ticket office and club shop is down to a thinning out of staff policy. We’ve learned from this thread that this is a huge inconvenience for many fans, fans who are more than willing to put money into the club but a multi million pound concern (which Cardiff City are) culling minimum wage staff, who are instrumental in bringing in this money, while figures of a £14,000 a week cap are being bandied about re. players is a bit of a kick in the teeth for these ‘reduced hours’ or laid off of minimum wagers.

    You very often read, when clubs have success, that everyone, even down to the ‘tea lady’, has played their part. Cardiff City seem to drop their ‘tea ladies’ like a shit house seat. That’s indefensible.
    Surely that's not what this thread was about though? You slammed the club for 'doing it's utmost to put obstacles in people's way' and mocked DML for defending the indefensible. Now it's been pointed out to you that there was a well advertised timetable for this process, that we're doing broadly the same as other clubs and that the ticket office was open all last week you've moved the goalposts and are now trying to make out it was all about something else. Which, judging by your use of the word seem in the last paragraph, you're not sure about anyway.

    I totally agree with you about funding the ticket office by the way, you'd think it would be a drop in the ocean compared with player's wages, and it hurts my head to think about how a football club operates it's budget in general (imagine how many minimum wage staff we could've employed if we hadn't signed Isaac Vassell, for example) but other clubs seem to be going the same way and, like I said, I don't think it's what this thread was about.

    You're one of the best posters on here, TOBW the same. I've no interest in arguing with either of you but the endless anger and club bashing on here is exhausting enough as it is so it's a bit sad to see the pair of you piling in without any apparent justification. There's always things to criticise, of course, and I don't want a board full of DMLs but hammering the club for expecting the majority of people to be able to use the internet in 2022 is pretty toe-curling.

  11. #71

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by BLUETIT View Post
    That’s a very selfish attitude you have !

    I’m alright jack, sod those who do not use/understand the tinternet
    I read this week that McDonald's are changing a lot of their stores and not having the usual front counter where you walk up and order with a staff member, it will be available but just a small hatch to the side as more people are ordering online via their app or on the touch screen machines and waiting to collect.

    Given how many people now use the Internet it makes sense to serve big numbers in this way, before then opening the phone lines and the ticket office. They have said these will be available, I don't see what the issue is, they aren't forcing you online, but it is an option now as more people will buy that way than will buy going into the office.

  12. #72

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by Loramski View Post
    Surely that's not what this thread was about though? You slammed the club for 'doing it's utmost to put obstacles in people's way' and mocked DML for defending the indefensible. Now it's been pointed out to you that there was a well advertised timetable for this process, that we're doing broadly the same as other clubs and that the ticket office was open all last week you've moved the goalposts and are now trying to make out it was all about something else. Which, judging by your use of the word seem in the last paragraph, you're not sure about anyway.

    I totally agree with you about funding the ticket office by the way, you'd think it would be a drop in the ocean compared with player's wages, and it hurts my head to think about how a football club operates it's budget in general (imagine how many minimum wage staff we could've employed if we hadn't signed Isaac Vassell, for example) but other clubs seem to be going the same way and, like I said, I don't think it's what this thread was about.

    You're one of the best posters on here, TOBW the same. I've no interest in arguing with either of you but the endless anger and club bashing on here is exhausting enough as it is so it's a bit sad to see the pair of you piling in without any apparent justification. There's always things to criticise, of course, and I don't want a board full of DMLs but hammering the club for expecting the majority of people to be able to use the internet in 2022 is pretty toe-curling.
    “Endless anger”? I’ve set out why this does make me angry and the way we’ve played for the last few seasons doesn’t please me either, but I can’t think of much else that angers me about the club. I cannot agree that offering a markedly worse service now than they did in pre Covid days does not offer justification for us piling in as you put it. You say a majority are able to use the internet, which is an admission that there is a minority who cannot or choose not to.

    Last summer, those who fell into that category were left with no way of contacting the club and, with the excuse offered by Covid lockdowns not applicable this time, the situation is still not as sympathetic to such people as you would expect it to be. Finally, I can’t agree that others are doing the same is a good enough excuse to try and justify the sub standard service on offer this year.

  13. #73

    Re: Season ticket purchases a nightmare

    Let it go.

    You'll feel less stressed.

  14. #74

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by Loramski View Post
    Surely that's not what this thread was about though? You slammed the club for 'doing it's utmost to put obstacles in people's way' and mocked DML for defending the indefensible. Now it's been pointed out to you that there was a well advertised timetable for this process, that we're doing broadly the same as other clubs and that the ticket office was open all last week you've moved the goalposts and are now trying to make out it was all about something else. Which, judging by your use of the word seem in the last paragraph, you're not sure about anyway.

    I totally agree with you about funding the ticket office by the way, you'd think it would be a drop in the ocean compared with player's wages, and it hurts my head to think about how a football club operates it's budget in general (imagine how many minimum wage staff we could've employed if we hadn't signed Isaac Vassell, for example) but other clubs seem to be going the same way and, like I said, I don't think it's what this thread was about.

    You're one of the best posters on here, TOBW the same. I've no interest in arguing with either of you but the endless anger and club bashing on here is exhausting enough as it is so it's a bit sad to see the pair of you piling in without any apparent justification. There's always things to criticise, of course, and I don't want a board full of DMLs but hammering the club for expecting the majority of people to be able to use the internet in 2022 is pretty toe-curling.
    I’m not knocking the club on 100% of its workings. The early transfer deals are very encouraging, ok not household names, but the club certainly aren’t letting the grass grow. But I will continue to gripe about things that piss me off, as you know the ticket office & club shop are my biggest bugbear.

    I’ll give you a ‘for instance’. A while back I checked what credit I had due to Covid postponements, it was around £70. I discovered that the club shop had reopened but only on Saturdays. I wanted a new coat and there was one I fancied at the shop for about £90. Marvellous I think, I’ll go and get it, even though I was owed the £70 I went with the mindset I was getting a new coat for £20 odd. I pick the coat up, get to the till but it wouldn’t accept my credit. I was told, yes, you are owed £70 but you can only use it online?? I put the coat back and left, who would spend £90 on an item of clothing that you couldn’t try on?

    Anyway, sod the coat, renewed my season ticket with the £70 discount but the club lost out on a £90 deal due to their poor way of doing business. I’m of the opinion that businesses, especially after the disastrous pandemic, should leave no stone unturned in filling the coffers. Oh, the PR and advertising wing of the club needs a kick up the arse as well, the sale of season tickets should be being trumpeted throughout the area while the truth is that potential new fans have no clue whatsoever.

  15. #75

    Re: Season ticket purchases a nightmare

    Season tickets suspended until May 23rd.No explanation as to why.Gone on holiday,Gone away.funeral,updating the system.Keep your £960 we don't want it.God knows and he ain't saying..

  16. #76

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by dandywarhol View Post
    Season tickets suspended until May 23rd.No explanation as to why.Gone on holiday,Gone away.funeral,updating the system.Keep your £960 we don't want it.God knows and he ain't saying..
    Another one who cant be bothered reading the information that the club released about the pause in season ticket sales but still has the cheek to insult the club over it..

  17. #77

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by splott parker View Post
    I’m not knocking the club on 100% of its workings. The early transfer deals are very encouraging, ok not household names, but the club certainly aren’t letting the grass grow. But I will continue to gripe about things that piss me off, as you know the ticket office & club shop are my biggest bugbear.

    I’ll give you a ‘for instance’. A while back I checked what credit I had due to Covid postponements, it was around £70. I discovered that the club shop had reopened but only on Saturdays. I wanted a new coat and there was one I fancied at the shop for about £90. Marvellous I think, I’ll go and get it, even though I was owed the £70 I went with the mindset I was getting a new coat for £20 odd. I pick the coat up, get to the till but it wouldn’t accept my credit. I was told, yes, you are owed £70 but you can only use it online?? I put the coat back and left, who would spend £90 on an item of clothing that you couldn’t try on?

    Anyway, sod the coat, renewed my season ticket with the £70 discount but the club lost out on a £90 deal due to their poor way of doing business. I’m of the opinion that businesses, especially after the disastrous pandemic, should leave no stone unturned in filling the coffers. Oh, the PR and advertising wing of the club needs a kick up the arse as well, the sale of season tickets should be being trumpeted throughout the area while the truth is that potential new fans have no clue whatsoever.
    Try it on in the shop and buy it online.

  18. #78

    Re: Season ticket purchases a nightmare

    For the record, the ticket office werevery helpful when I rang on Tuesday and, at their suggestion, emailed them straight afterwards with my requirement to move to a seat I know was being vacated. The task was completed within minutes.

  19. #79

    Re: Season ticket purchases a nightmare

    It’s not the easiest system to use, I can imagine those who are not that comfortable navigating online pages and forms struggling with it.

    It’s actually easier to navigate on an old PC I use in work than it is on phone or tablet.

  20. #80

    Re: Season ticket purchases a nightmare

    Quote Originally Posted by J R Hartley View Post
    It’s not the easiest system to use, I can imagine those who are not that comfortable navigating online pages and forms struggling with it.

    It’s actually easier to navigate on an old PC I use in work than it is on phone or tablet.

    Too help me with booking season tickets on the tinternet, the ticket office manager invited me down to talk/show me how to do it.

    They attempted, 4 times to go through the booking process on my iPhone.
    4 times without success, they had to use their computer to book the tickets

    If they couldn’t use my iPhone, as experienced computer people, what chance would I, a total Luddite, stand

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