The system they use for online ticket booking is atrocious. It fails on both functionality and ease of use. The club have shot themselves in the foot in terms of customer engagement. Apart from anything else they fail on a fundamental aim; they encourage people to purchase tickets online so as to reduce staff numbers for one to one engagement then, because the system is useless, what do people do?..
they ring the club up asking for help and thereby clog up more staff resources, time and, ultimately money!