Season ticket purchases a nightmare

[dandywarhol]

Funny thing its the first time me and my mate have ordered with no problem.

[Nobody's Rep]

I am planning to move from our seats for next season. Nothing wrong with the seats, in fact they're perfect for what I need for my lad and me.

But the people nearby make it unbearable.

Talking to everyone in our immediate area on Saturday and all saying that they had renewed and part of that is keeping seats with people who are around you that you get to know and get on with - makes a big difference to the match day experience - shame when you move when you don't want to because of others. It can be a bit of a lottery - hope you get lucky

[UNDERHILL1927]

I am planning to move from our seats for next season. Nothing wrong with the seats, in fact they're perfect for what I need for my lad and me.

But the people nearby make it unbearable.

You’re to my left Boss, come closer to the Canton, more inline with the corner flag. Decent bunch by there.

[Armitage Shanks]

Basic questions that could easily be answered by ticket office staff. But hay hi you are left to fend for yourself

[ninian opinian]

Just renewed our 3 x season tickets very easily. Can’t understand what all the fuss is about

[Armitage Shanks]

Just renewed our 3 x season tickets very easily. Can’t understand what all the fuss is about

It's about inclusivity that the club raves on so much about. But falls short here.

[BLUETIT]

Just renewed our 3 x season tickets very easily. Can’t understand what all the fuss is about

That’s a very selfish attitude you have !

I’m alright jack, sod those who do not use/understand the tinternet

[ninian opinian]

That’s a very selfish attitude you have !

I’m alright jack, sod those who do not use/understand the tinternet

I’m not selfish at all, just feeding back my experience of purchasing our 3 season tickets. . If anyone needs some assistance just pm me, happy to help

[tforturton]

Tomorrow will be another nightmare, as everyone calls the ticket office on the phone at 10am, to renew their tickets.

[Nobody's Rep]

Without being nosey, roughly where were you sat (happy to message you on this, if that's better)? My son and I have been in the same seats in the Family Stand for the past 9 years. Although it's a bit quiet in there and you're too close to the away fans, we have a great view that's three-quarters of the way up, slap-bang in the middle of the goals. Also as Nobody's Rep says above, I've got to know the people sitting around us and it's a nice group. No idiots and plenty of good chat etc.

An error came up on the website last week when I tried to renew, so I called the ticket office. They said that as my son will be 17 in the autumn, we'd have to leave the Family Stand. Paranoid I know, but I wasn't sure if they'd put a note next to my account if I followed the advice of those sat near me who told me to re-register my son's ST in my daughter's name, who is younger. So we've now taken two seats in the Ninian, adjacent to the 18-yard box towards the Canton End. In addition to the extra £80, I too am a bit apprehensive about moving to a new seat, and who will be nearby etc, especially on seeing your "people nearby make it unbearable" comment. The Ticket Office told me I could move seat once the early bird window has closed, but I'm not sure if it's possible to do so once the season starts, even though there will be plenty of spare seats.

The same happened to us a few years ago although later than 17 for my boy for some reason so we moved to the canton but we are in a great area with good people - not affected by the premiership season either as everyone renewed every season since - good luck in the new seats although if some of the doomsday scenarios are right about low season ticket sales it maybe you are either in a lot of space around you or if you are near idiots then you would probably have choice to move elsewhere

[Gnojek]

The same happened to us a few years ago although later than 17 for my boy for some reason so we moved to the canton but we are in a great area with good people - not affected by the premiership season either as everyone renewed every season since - good luck in the new seats although if some of the doomsday scenarios are right about low season ticket sales it maybe you are either in a lot of space around you or if you are near idiots then you would probably have choice to move elsewhere

Thanks. Someone under the age of 16, at the start of the season, needs to be in the party for a group Family Stand booking. Just realised I'd have saved £31 by taking out an extra ST in my daughter's name! A change is as good as a rest though, so hopefully the new seats will be ok. If nothing else, it gives us a different view. Also as you say, I doubt we'll be packed in like sardines next season......

[The Bloop]

I hope everyone has checked their passports validity ahead of their summer holidays. Dont think you can just turn up at the office these days and get one.🙂

[Father Dougal]

Yeah, all those awkward sods turning up at the TICKET office with the money to buy their season TICKETS eh.

It gets worse bob. Some idiots have been turning up at the club shop without realising it is now only open 1 working day a week. Take your money elsewhere and stop putting a burden on our club! Don't these people know the club have more important things to do than selling stuff to them?

https://www.cardiffcityfcstore.com/page/openinghours

[Father Dougal]

It's interesting that you're so defensive about the ticket office and the way in which the club is handling season ticket sales when you don't actually understand the system yourself.

Yesterday at 11:26 am you boldly stated the following:

"City season ticket sales are currently only open online to existing season ticket holders or members to renew. They are not on general sale."

That was incorrect. False information. Season tickets are on general sale to anyone who wishes to buy one. So you were wrong, again. It's clear that you don't understand the club's sales system and yet you defend it at every opportunity. We can only hope that everyone else isn't as confused about the situation as you so obviously are.

he wouldn't reply when you pointed this out to him yesterday. Let's see if he goes awol again now......

[The Bloop]

Thanks. Someone under the age of 16, at the start of the season, needs to be in the party for a group Family Stand booking. Just realised I'd have saved £31 by taking out an extra ST in my daughter's name! A change is as good as a rest though, so hopefully the new seats will be ok. If nothing else, it gives us a different view. Also as you say, I doubt we'll be packed in like sardines next season......

My son couldnt wait to move when he turned 16. We were surrounded by kids who spent more time on their Ipads than watching the game.
You'll probably also see more goals at the Canton end. Given our habit or not troubling the scorers in the first half this season, together with our tendency of attacking the Canton Stand in the second half, I doubt you saw many goals at close proximity this season.
Your son might also extend his vocabulary in your new seats 🙂

[Gnojek]

My son couldnt wait to move when he turned 16. We were surrounded by kids who spent more time on their Ipads than watching the game.
You'll probably also see more goals at the Canton end. Given our habit or not troubling the scorers in the first half this season, together with our tendency of attacking the Canton Stand in the second half, I doubt you saw many goals at close proximity this season.
Your son might also extend his vocabulary in your new seats ��

Thanks. I've thought of everything you've listed. His vocabulary is already apprentice docker, so not much polishing needed there!

[SOXY BOY]

Can anyone tell me please, when is the last date the seats are protected in buying a new season ticket. I want to stay in the Canton but want to change seats a bit further down.

[The Lone Gunman]

Can anyone tell me please, when is the last date the seats are protected in buying a new season ticket. I want to stay in the Canton but want to change seats a bit further down.

https://www.cardiffcityfc.co.uk/tickets/seasontickets

[SOXY BOY]

The Lone Gunman, thanks for that.

[delmbox]

Just done mine, it was painless. Agreed there should be a bit more sympathy from the club for those not computer literate though

[The Lone Gunman]

Just done mine, it was painless. Agreed there should be a bit more sympathy from the club for those not computer literate though

Painless if you're renewing I'd imagine. Not so painless if you're trying to buy a new season ticket, as DubaiDai can testify.

[delmbox]

Painless if you're renewing I'd imagine. Not so painless if you're trying to buy a new season ticket, as DubaiDai can testify.

Ah I see

[bobh]

Just done mine, it was painless. Agreed there should be a bit more sympathy from the club for those not computer literate though

Easy for me.
I just got my son to do it.

[dml1954]

PS. I purchased three season tickets last week online, in about ten minutes with no problems, so I obviously do understand the workings of the ticketing system. Why don't you give it a try TLG, you never know, you might actually enjoy the experience.

[the other bob wilson]

When I lived in Cardiff (i.e. until 2018), I’d always drive to the ground, go to the ticket office, pay for my tickets on my card and the whole thing was completed in a few minutes with no problems. Sometimes I’d ring them up if I had a query about the sale of season tickets and, again, my problem would be resolved within a minute or two.

By contrast, the Trust received quite a few requests from people who were not too computer literate last year who were completely in the dark as to how they could renew their season ticket because they could not contact the ticket office in person, by phone or by e-mail - those who had posted correspondence to the club by letter tended not to get a reply for weeks or months, if at all.

Of course, this was at a time when there were still Covid restrictions in place, but these had been eased and shops had long since been open to the public for all goods, it was only places like pubs, restaurants and nightclubs that were still affected. Also, what you had tended to find in lockdowns was that businesses expanded the services they provided by phone, rather than shut them down completely like the ticket office did.

Now, we reach a stage where Covid restrictions are more or less a thing of the past and yet the services offered by the ticket office are almost non existent- a forelock tugger like dml can scold us customers of the club for having the effrontery to be critical of how season tickets are being sold this year as much as he likes, but the plain truth is that the service being offered is nowhere near as good as it was pre Covid - people are well within their rights to be upset that, for example, they cannot go to the ticket office on a match day and buy their season tickets there and then.d