The point in the interview, don't know whether you saw it, is that this woman has to resort to riding on a bus because she cannot afford to stay in her home during the day.
It says in the interview that her monthly energy bills went from £17 to £84. It is also pointed out in the interview that energy companies are making billions of profits, so perhaps they could take smaller profits to help people out. Additionally, in the interview, a windfall tax is suggested - this is when companies who have experienced an unexpected bonus of profits can let the country share in the good fortune.