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That looks like a standard optical cable and port - as others have said, it will only go in one way as it’s an unusual shape with a line. It’s not usually a firm “click” like other connections and doesn’t need to be pushed in very far to connect. Is it possible that it’s inserted fine but you’re trying to push it in further than needed?
Oh, another question, did the other end click into the TV OK?
can you swap the ends of the cable around. If both click into the TV OK and neither click into the sound bar then maybe it's a fault on the soundbar port.
The picture of the optical port makes it look hollow as if the innards have been pushed in
Optical port on soundbar looks damaged to me but I may be wrong.
And some poor sod had to stand out in the kitchen waving the aerial around while the rest of the family shouted to them when there was a decent picture
Alan Taylor. Mr & Mrs.
Didn't he used to live in Wenvoe?
I remember AlanTaylor starting a new kids programme Orbit on a Saturday morning. It must have been the start of Saturday morning kids programmes ,a good few years before Swap Shop and Tiswas.