If like me you did not receive the e-mail explaining the process, hopefully this will help.

You will need to redeem a NEW streaming code for the 2020/2021 season if you have renewed your season ticket.

Step 1:

https://tickets.cardiffcityfc.co.uk/

go to above link and sign into your account.

You should see a large banner prompting you to complete your streaming code transaction.

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Step 2:

Complete the transaction by entering your fan Id or Email when prompted

you will then get a confirmation with the streaming code provided.

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Copy or write down this code.



Step 3:

go to Club TV on website
or use this link:
https://www.cardiffcityfc.co.uk/video/packages

you will see a option to redeem vouchers, select this.

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step 4:

Scroll down a bit to a box where you can type in code and select redeem voucher.
If done correctly you are now good to go

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