Season ticket purchases a nightmare

[DubaiDai]

Have been trying to purchase a season ticket since Friday last week, without success.
When you go onto each section you are shown what is available and what has already been taken.
You click on an availability seat and go through to payment. You then get a message to say that seat is being held for another season ticket holder.
It has happened on every selection I have made.
I am then informed to telephone 0333111920 to sort out over the phone.
I have rung this number at least 10 times and have held on until I am cut off.
Do the club want to sell advance season tickets for next season ?

[DubaiDai]

Re: Season ticket purchases a nightmare

Forgot to mention I have been to the ground twice but everything closed, despite the web site confirming opening times during the week

[19bluebirds27]

Re: Season ticket purchases a nightmare

It works straight forward for renewing the existing seat.
I have tried to relocate people to the Canton and it’s annoying that you cannot see the availability without going to the basket.

[DubaiDai]

Re: Season ticket purchases a nightmare

It works straight forward for renewing the existing seat.
I have tried to relocate people to the Canton and it’s annoying that you cannot see the availability without going to the basket.

But it fails to show what is ACTUALLY available until you go through to payment. No one seems to be contactable ?

[The Lone Gunman]

Re: Season ticket purchases a nightmare

But it fails to show what is ACTUALLY available until you go through to payment. No one seems to be contactable ?

The available seats have a light grey square around them. All the rest are reserved for existing season ticket holders for the time being. The available seats are quite easy to identify when you’ve worked that out, although there’s no explanation on the site.

[Neilmorgan10]

Re: Season ticket purchases a nightmare

I could not bye on phoned ticket office and they sorted it for me within mins

[life on mars]

Re: Season ticket purchases a nightmare

I chained myself to the club shop door in protest , I'm bloody freezing now and need a wee , Dai Hunt cycled by but didn't stop ?

[tforturton]

Re: Season ticket purchases a nightmare

I might be an old-fashioned sort, but I'm going to wait for the phone lines to open. Even so, it's a bit silly that you can't just phone it - that's the way it used to work.

[Armitage Shanks]

Re: Season ticket purchases a nightmare

I tried to give the club 968 pound yesterday in the ticket office.
Wasn't allowed to.
They talk of Cardiff city being inclusive, but by having only one means of getting a season ticket, isn't very inclusive. Phone lines open Tuesday... All well and good if you don't work in the week, but when we phone and on the line for ages, I'm sure the boss in work will be agreeable to allowing that.

What is wrong with a person face to face taking details and payments ?

[the other bob wilson]

Re: Season ticket purchases a nightmare

I tried to give the club 968 pound yesterday in the ticket office.
Wasn't allowed to.
They talk of Cardiff city being inclusive, but by having only one means of getting a season ticket, isn't very inclusive. Phone lines open Tuesday... All well and good if you don't work in the week, but when we phone and on the line for ages, I'm sure the boss in work will be agreeable to allowing that.

What is wrong with a person face to face taking details and payments ?

What sort of bizarro world is it where someone representing a football club tells someone wanting to give them nearly a thousand pound that they cannot accept it :facepalm:

This summer’s recruiting really does need to fire the fans up a bit because I dread to think what the crowds are going to be like next season without something which captures the imagination given what’s happened on and off the pitch this season.

[Dorcus]

Re: Season ticket purchases a nightmare

What sort of bizarro world is it where someone representing a football club tells someone wanting to give them nearly a thousand pound that they cannot accept it :facepalm:

This summer’s recruiting really does need to fire the fans up a bit because I dread to think what the crowds are going to be like next season without something which captures the imagination given what’s happened on and off the pitch this season.

The system they use for online ticket booking is atrocious. It fails on both functionality and ease of use. The club have shot themselves in the foot in terms of customer engagement. Apart from anything else they fail on a fundamental aim; they encourage people to purchase tickets online so as to reduce staff numbers for one to one engagement then, because the system is useless, what do people do?..
they ring the club up asking for help and thereby clog up more staff resources, time and, ultimately money!

[DubaiDai]

Re: Season ticket purchases a nightmare

The system they use for online ticket booking is atrocious. It fails on both functionality and ease of use. The club have shot themselves in the foot in terms of customer engagement. Apart from anything else they fail on a fundamental aim; they encourage people to purchase tickets online so as to reduce staff numbers for one to one engagement then, because the system is useless, what do people do?..
they ring the club up asking for help and thereby clog up more staff resources, time and, ultimately money!

I finally managed to secure mine but not an easy experience. As TLG mentioned once you finally get the system it all becomes clear.
A clearer key explanation would be better

[Don Corleone]

Re: Season ticket purchases a nightmare

I tried to give the club 968 pound yesterday in the ticket office.
Wasn't allowed to.
They talk of Cardiff city being inclusive, but by having only one means of getting a season ticket, isn't very inclusive. Phone lines open Tuesday... All well and good if you don't work in the week, but when we phone and on the line for ages, I'm sure the boss in work will be agreeable to allowing that.

What is wrong with a person face to face taking details and payments ?

My brother had the exact same experience, he arrived early at the ground yesterday , saw the ticket office was open and empty so went in and asked to renew both our season tickets only to be told it could only be done online. Strange business that doesn’t want to take its customers money !

[Michael Morris]

Re: Season ticket purchases a nightmare

I am planning to move from our seats for next season. Nothing wrong with the seats, in fact they're perfect for what I need for my lad and me.

But the people nearby make it unbearable.

[dandywarhol]

Re: Season ticket purchases a nightmare

Funny thing its the first time me and my mate have ordered with no problem.