Season ticket purchases a nightmare

[Nobody's Rep]

Re: Season ticket purchases a nightmare

I am planning to move from our seats for next season. Nothing wrong with the seats, in fact they're perfect for what I need for my lad and me.

But the people nearby make it unbearable.

Talking to everyone in our immediate area on Saturday and all saying that they had renewed and part of that is keeping seats with people who are around you that you get to know and get on with - makes a big difference to the match day experience - shame when you move when you don't want to because of others. It can be a bit of a lottery - hope you get lucky

[UNDERHILL1927]

Re: Season ticket purchases a nightmare

I am planning to move from our seats for next season. Nothing wrong with the seats, in fact they're perfect for what I need for my lad and me.

But the people nearby make it unbearable.

You’re to my left Boss, come closer to the Canton, more inline with the corner flag. Decent bunch by there.

[TWGL1]

Re: Season ticket purchases a nightmare

My brother had the exact same experience, he arrived early at the ground yesterday , saw the ticket office was open and empty so went in and asked to renew both our season tickets only to be told it could only be done online. Strange business that doesn’t want to take its customers money !

So, we have a ticket office open but unable to sell tickets ( it’s a ticket office). Odd

[Gnojek]

Re: Season ticket purchases a nightmare

I am planning to move from our seats for next season. Nothing wrong with the seats, in fact they're perfect for what I need for my lad and me.

But the people nearby make it unbearable.

Without being nosey, roughly where were you sat (happy to message you on this, if that's better)? My son and I have been in the same seats in the Family Stand for the past 9 years. Although it's a bit quiet in there and you're too close to the away fans, we have a great view that's three-quarters of the way up, slap-bang in the middle of the goals. Also as Nobody's Rep says above, I've got to know the people sitting around us and it's a nice group. No idiots and plenty of good chat etc.

An error came up on the website last week when I tried to renew, so I called the ticket office. They said that as my son will be 17 in the autumn, we'd have to leave the Family Stand. Paranoid I know, but I wasn't sure if they'd put a note next to my account if I followed the advice of those sat near me who told me to re-register my son's ST in my daughter's name, who is younger. So we've now taken two seats in the Ninian, adjacent to the 18-yard box towards the Canton End. In addition to the extra £80, I too am a bit apprehensive about moving to a new seat, and who will be nearby etc, especially on seeing your "people nearby make it unbearable" comment. The Ticket Office told me I could move seat once the early bird window has closed, but I'm not sure if it's possible to do so once the season starts, even though there will be plenty of spare seats.

[Armitage Shanks]

Re: Season ticket purchases a nightmare

Basic questions that could easily be answered by ticket office staff. But hay hi you are left to fend for yourself

[tforturton]

Re: Season ticket purchases a nightmare

Tomorrow will be another nightmare, as everyone calls the ticket office on the phone at 10am, to renew their tickets.

[dml1954]

Re: Season ticket purchases a nightmare

My brother had the exact same experience, he arrived early at the ground yesterday , saw the ticket office was open and empty so went in and asked to renew both our season tickets only to be told it could only be done online. Strange business that doesn’t want to take its customers money !

Look, sorry about this but what part of the instruction from the club that ‘ season tickets are currently only available online’ didn't they understand ? This season is still going on and they have other things to deal with, so it is reasonable to start the sale online first. They have already announced that phone purchases and personal purchases will be available soon, before the early bird window closes. Why would anyone go down to the ground now to buy in these circumstances ? Criticising the club like this is just plain silly - the people need to take responsibility for their own actions.

[Armitage Shanks]

Re: Season ticket purchases a nightmare

Look, sorry about this but what part of the instruction from the club that ‘ season tickets are currently only available online’ didn't they understand ? This season is still going on and they have other things to deal with, so it is reasonable to start the sale online first. They have already announced that phone purchases and personal purchases will be available soon, before the early bird window closes. Why would anyone go down to the ground now to buy in these circumstances ? Criticising the club like this is just plain silly - the people need to take responsibility for their own actions.

Disagree, when you spend a lot of money you expect customer service,
What else have they got to worry about. I assume income generated for next season is a priority, but they are not helpful in the slightest.

Computer says no attitude

[BLUETIT]

Re: Season ticket purchases a nightmare

Look, sorry about this but what part of the instruction from the club that ‘ season tickets are currently only available online’ didn't they understand ? This season is still going on and they have other things to deal with, so it is reasonable to start the sale online first. They have already announced that phone purchases and personal purchases will be available soon, before the early bird window closes. Why would anyone go down to the ground now to buy in these circumstances ? Criticising the club like this is just plain silly - the people need to take responsibility for their own actions.

Can you name me another business that hasn’t opened their doors to welcome customers back.

It takes as long to serve a customer face to face, as it does over the phone

It’s just illogical not to open the doors to welcome customers back

[ninian opinian]

Re: Season ticket purchases a nightmare

Just renewed our 3 x season tickets very easily. Can’t understand what all the fuss is about :shrug:

[Armitage Shanks]

Re: Season ticket purchases a nightmare

Just renewed our 3 x season tickets very easily. Can’t understand what all the fuss is about :shrug:

It's about inclusivity that the club raves on so much about. But falls short here.

[BLUETIT]

Re: Season ticket purchases a nightmare

Just renewed our 3 x season tickets very easily. Can’t understand what all the fuss is about :shrug:

That’s a very selfish attitude you have !

I’m alright jack, sod those who do not use/understand the tinternet

[ninian opinian]

Re: Season ticket purchases a nightmare

That’s a very selfish attitude you have !

I’m alright jack, sod those who do not use/understand the tinternet

I’m not selfish at all, just feeding back my experience of purchasing our 3 season tickets. . If anyone needs some assistance just pm me, happy to help :-)

[Nobody's Rep]

Re: Season ticket purchases a nightmare

Without being nosey, roughly where were you sat (happy to message you on this, if that's better)? My son and I have been in the same seats in the Family Stand for the past 9 years. Although it's a bit quiet in there and you're too close to the away fans, we have a great view that's three-quarters of the way up, slap-bang in the middle of the goals. Also as Nobody's Rep says above, I've got to know the people sitting around us and it's a nice group. No idiots and plenty of good chat etc.

An error came up on the website last week when I tried to renew, so I called the ticket office. They said that as my son will be 17 in the autumn, we'd have to leave the Family Stand. Paranoid I know, but I wasn't sure if they'd put a note next to my account if I followed the advice of those sat near me who told me to re-register my son's ST in my daughter's name, who is younger. So we've now taken two seats in the Ninian, adjacent to the 18-yard box towards the Canton End. In addition to the extra £80, I too am a bit apprehensive about moving to a new seat, and who will be nearby etc, especially on seeing your "people nearby make it unbearable" comment. The Ticket Office told me I could move seat once the early bird window has closed, but I'm not sure if it's possible to do so once the season starts, even though there will be plenty of spare seats.

The same happened to us a few years ago although later than 17 for my boy for some reason so we moved to the canton but we are in a great area with good people - not affected by the premiership season either as everyone renewed every season since - good luck in the new seats although if some of the doomsday scenarios are right about low season ticket sales it maybe you are either in a lot of space around you or if you are near idiots then you would probably have choice to move elsewhere

[dml1954]

Re: Season ticket purchases a nightmare

Disagree, when you spend a lot of money you expect customer service,
What else have they got to worry about. I assume income generated for next season is a priority, but they are not helpful in the slightest.

Computer says no attitude

Trying to buy a season ticket in person at the ticket office, during a period of online sales only, is like wanting to buy an item on eBay and turning up at eBay head office demanding to pay in cash and have it on the spot. Tickets will be for sale by phone and personal caller shortly.