Why are all the food/beverage offerings:

a. shit;
b. ludicrously overpriced?

What the feck were "festive fries" at GBP 6.50 a pop? How much was a cup of Bovril? (Rhetorical.)

Why force punters to open their coats on a freezing night before entry?

Why is there no post-game public transport?

Never mind the dire football, the whole experience is miserable. If the club want to seriously compete for discretionary spending dollars they need to wake up big time. There are many things they have control over other than the football and they are doing an appalling job at it.