I was having some other issues with iFollow and I spoke to one of the managers at NeuLion about this. He said that it's completely down to the individual club - they just provide the system.

A mate of mine who supports Forest told me they have commentary and replays on their iFollow - yet we don't even have a scoreboard. I went to make a cup of tea during the QPR match and only realised they'd scored when I got a goal alert on my phone.

On the plus side the NeuLion guy did say a lot of people have complained about the same thing, and it is being passed onto the respective clubs.