Quote Originally Posted by ninianclark View Post
If you didn't sign for it - then it hasnt been delivered to you - end of story.

I have a part share in a company that does online sales which includes physical shipping of the goods.

If you are in any doubt - Google up the Distance Selling Regulations that came in about 18 months ago.

We have had issues / scams - where the customer has asked us to deliver it next door if there is no one in. The scammer will then wait at the next address to sign for it with a squiggle - they have the goods - then they contact us to ask where the goods are - we say someone in No xx signed for them, they say they have the person in No xx and they say they didnt sign for them.

The person who sells the goods usually has shipping insurance to cover them - some dont though. If you paid via PayPal - raise a dispute with them saying goods not received etc
Even if Amazon had left a card saying it was handed to a neighbour , which is the usual procedure , and what if the item did not, require a signature, not all goods do .