So, I decided to check my account details were all ok after having the refund options email. Clicked the link on the email, put my email and password in (100% the right email address). What comes back...."Email not recognised" So, the club sends an email and a few minutes later it tells me that the email address they've just sent an email to isn't recognised! After waiting, tried again and logged in no problem. Given my advancing years I'm now trying to remember what the options were!