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There must be quite a few season ticket holders who live in the same house as the person sat next to them (son, father, brother, etc).
Either option is absolutely fine. In my case my ‘refund’ would be somewhere in the region of £50, which I paid over 12 months ago. I would rather the club keep this and me pay the extra £50 next season but that is a personal decision so as not to put the club under more immediate financial strain and I appreciate that other people may have different views.
Agree. Whilst I respect the fear to an extent, particularly if you are or live with a severely at risk person, the reality is an a serious amount of people aren't in that group. People seem to have accepted or now want (through fear) to live in a world where where nothing really gets back to normal until a vaccine is produced, which could take years, maybe never.
If they allowed people back into football stadiums, a lot of people will go. Far more likely you'll just have to wear a facemask whilst in the ground.
Ok so I've managed to get to the bottom of it via some other confused people on Twitter.
Log in
Click on your name (top right)
Then Transactions list
Then click "complete" (in green next to your season ticket)
There you'll find refund options
Getting nowhere using the official instructions, so I used your method but sadly I still don't get a "refund options" option only a go to "transaction option" which takes me round in a loop. I don't have a season ticket, just FlexiTickets, so maybe this makes a difference? It shouldn't do according to the instructions.
Any other FlexiTickets fans on the MB having problems?
so, as per usual its quite confusing.
i'm taking the option of credit towards next season. But only my season ticket is showing on there, not my kids?
i get their emails from cardiff city, so im presuming that they are linked to my account?
it's literally like 20 quid i guess but the industry i work in (currently on furlough) is taking a kicking so everything i can scrape even if it's to put towards flexi tickets counts unfortunately
I wasn't being critical of what is a good business move in committing customers for the future, rather that they are naive if they think that season tickets, Flexi tickets etc will be on sale anytime soon.
The EFL will be very cautious about allowing fans back into grounds in any numbers for quite a while yet.
Club dont make it easy do they? Anyone would think they have deliberately hidden away the options for refunds.
I made the mistake of looking back at transactions over the years and started totting up how much I'd spent on STs, additional home league and cup match tickets, away tickets.....best not think about it. Add on transport, food, beverages and it's a small fortune.
My account shows no transactions and yet there are three season tickets associated with it! 🤨
follow the instructions above.
I got there after 2 hours of opening and shutting windows (not the casement type)
Followed instructions from here in the end
Do we get a prize for solving the puzzle.