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Do the club e-mail you when completed?
Time will tell if it works.
I can envisage a pretty disgruntled forum come matchday with people not being able to watch. I'm also worried, having chosen 1 20/21 credit and 1 refund in my household, that we wont be able to watch anything at all if the system wasnt built to cope with different options.
Thats odd because I didn't get one when I completed the process and according to the original club information, it would take a few days before these are sent out with the tv access codes. Could you post a copy of the reply/link you received, so that we can have a look at it ? You wont be able to access the club tv without the access code anyway.
[QUOTE=Des Parrot;5087816]Nope, tried all of that on both my & son's account.
No refund option offered. The blue bar across the bottom just Go to Transaction
Click on that, 3 options should appear
Make sure you select and click on your 2019/2020 Season Ticket first.(Having logged in, selecting your name from the drop down list and "transactions"). Then you should see "complete" (green box), click and "options" come up. This presumes you paid for your season ticket as, I think, only the person who purchased the ST can make the option choice. Might be wrong on that but that's the usual way these things work.
They sent no code so just try and Google "Cardiff City TV" and if your transaction/preference has gone through and registered, just log in and the site will be free to use. It was for me, unless you've already subscribed to CCTV, in that case try another way to verify your transaction.
Just tried again one more time for tonight and looked down the list all transactions. Bizarrely I see I apparently have a ticket for Cardiff vs Leeds for the 1st August 2020! If I click on that then I get the refund option box. However if I click on the FlexTicket transaction which I bought back in 2019, and which is the transaction I am interested in to obtain credit for, I don't get the refund options box! I'm concerned that if I click yes to the former I may only get credit for one game/ticket whereas I have 4 unused tickets left on my FlexTicket card which entitles me to see 4 games.
Does anyone have any thoughts please?
“Does anyone have any thoughts please?“
Ya, still thinking about that presenter’s boobs, on Crouch’s show on Saturday !!!!!
They were GINORMOUS
I've got a ticket on level 4 and when I looked at the Ticket section it says I don't have any season tickets??!!!
How do you know it will be free to use when the actual games are on. Everyone can access the free content of City tv at any time but actual games need an access code if you are not yet a subscriber to the channel. They said in the original information that an access code would be needed and they would e-mail this out within a few days of the option being chosen.
OK, thanks for your input. However I don't see any other games listed so I can't see how that would work. I have emailed the ticket office so I'll see what they come back with and post on here. I can't be the only person with this problem as there must be other folk with FlexTickets.
Just received an e-mail from the club with access code for live streaming of matches on club tv. Unfortunately therefore the info you gave out was incorrect. Everyone will receive their own code by e-mail and wont be able to see the games without. You must have been watching the free content.