Just tried again one more time for tonight and looked down the list all transactions. Bizarrely I see I apparently have a ticket for Cardiff vs Leeds for the 1st August 2020! If I click on that then I get the refund option box. However if I click on the FlexTicket transaction which I bought back in 2019, and which is the transaction I am interested in to obtain credit for, I don't get the refund options box! I'm concerned that if I click yes to the former I may only get credit for one game/ticket whereas I have 4 unused tickets left on my FlexTicket card which entitles me to see 4 games.
Does anyone have any thoughts please?