Quote Originally Posted by pjv1990 View Post
Hi everyone, this is my first post here so I'd just like to say hello to my fellow Bluebirds! It's nice to meet all of you!

I wanted to make a post to hear if anyone has heard anything concrete regarding refunds for season tickets? I've emailed the club twice and called the ticket office and first they told me that it'd be done & in our accounts at the start of last week. When that didn't happen I asked again and they then told me that it'd be done by the end of this week. Still no refund... Now I've been told that it'll be done by the end of next week (the 14th). It's a little ridiculous if you ask me. I cannot trust what they say as they seem to be stalling. They have all of the required information for the refunds yet do not seem to be processing/issuing them.

Have any of you spoken to the ticket office regarding this, and if so, do you have any concrete information as to what is going on?

I'd appreciate any help you can offer!

Thanks.
Welcome to the mad house.
Looks like you are one of the many people up and down the country waiting on cash refunds for Covid-related issues. Chances are the club are just delaying ST repayments..."cash flow" or similar being the issue. It is very frustrating but, for now, all you can do is hang in there. No doubt you will get the refund eventually but it's not up to the ticket office staff to be able to action refunds when they want to. They are just the messengers and it will be (probably) a payment by BACS into your bank account or through the debit or credit card you paid with. Given that there may well be hundreds of people in your situation, it will take a while to process each one. It may be worth checking that any debit/credit card you paid with is up-to-date with the club and that, if this is how refunds are to be made, any repayment goes through smoothly.