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If like me you did not receive the e-mail explaining the process, hopefully this will help.
You will need to redeem a NEW streaming code for the 2020/2021 season if you have renewed your season ticket.
Step 1:
https://tickets.cardiffcityfc.co.uk/
go to above link and sign into your account.
You should see a large banner prompting you to complete your streaming code transaction.
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Step 2:
Complete the transaction by entering your fan Id or Email when prompted
you will then get a confirmation with the streaming code provided.
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Copy or write down this code.
Step 3:
go to Club TV on website
or use this link:
https://www.cardiffcityfc.co.uk/video/packages
you will see a option to redeem vouchers, select this.
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step 4:
Scroll down a bit to a box where you can type in code and select redeem voucher.
If done correctly you are now good to go
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I’ve redeemed my season ticket voucher code but have no active subscriptions when I visit the Club TV website. If I try to re-enter the code it tells me that the voucher has already need used. Another **** up!
When I tried to get into my account to get the code it puts me in a queue FFS😤
with 354 people in front of me.
Shambles. I'm sick to death of this.
Managed to get in now. Playing it through Apple TV off my laptop...:and the commentary has gone! Any suggestions?
Finally got to my place in the queue and am at the exact same place I went to on Thursday, I've done all this already because I received my streaming pass and redeemed it days ago, but they've decided I can't watch the game!
May as well just listen to the radio commentary.
Ah right. I didn’t do mine until today, missed first 10 minutes of the game and now no audio
worked fine for me , bit of long-winded way though .If anyone missed todays game not to worry we were shite