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Has the method of accessing a ticket as described above been officially promulgated by the club by email? I can't find such a missive in my Inbox.
What Saturday would that be?!
They also make a massive assumption that everyone is able to negotiate their badly designed generic website. It isn't easily accessible for some people with certain disabilities and seriously needs addressing. There's always the assumption that any instructions are being read by able-bodied supporters, whether those instructions are for buying a ticket or negotiating their way to and into the ground.
I found I cannot download to my phone because of work security settings - had to pay £2 each for a hard copy of the friendly tickets, guess I now will be charged again for a season ticket I've already paid for ? RIPOFF CLUB !!
I certainly hope the promised new ST cards are sent out ASAP but can see the club using downloaded tickets, rather than having people queuing at the TO or sending them out in the post, for for other home matches. Similarly, it's more secure/cheaper/quicker to send an away ticket to a recognised phone. A bit like accessing your bank account on a phone. It's the end of stubs and "loads of tickets floating around the pubs" scenario....ish. There is always the screenshot/WhatsApp a ticket to a mate opportunity. Could make life harder for touts, too. As pointed out, above, there are accessibility issues with digital tickets.
I think the e-ticket and even the season e-ticket is a great idea with the option for a paper ticket or plastic season ticket for those who want them. There should be a charge for the paper ticket and plastic season ticket as these have production and admin costs (though an option of printing your own ticket should be in there too as £2 a pop is a rip-off).
It is so easy to load an e-ticket on every other sporting site I've used as well as travel tickets etc. The Hundred was easy and accessible. If you have an account, fan number, and an App, tickets should automatically be pre-loaded and accessible. You shouldn't have to do anything once you've paid - it should just be in a wallet on the App. Our club could do this easily if they got their act together but they need a big think about their current IT contract because it sucks (and has done for some time).
Your first paragraph is correct, we should have the choice as paying fans (I still say fans or supporters despite the club treating us as ‘customers’, a horrible description of a football supporter). I’d imagine we’ve got ‘belt and bracers’ fans as well, if a paper ticket or card was made available they’d get that as well as having it on their ‘phone as a failsafe. Before flying I also print off my boarding passes even though they’re on my ‘phone in an email or on the flight company’s app etc, it’s just me covering all bases, long delay at the airport, ‘phone battery dying etc. Imagine that happening when arriving at the turnstiles, battery gone, you’ve lost your ‘phone or even absentmindedly left it at home. Give the fans what they want, every option, within reason, and we’d be a much happier club
How long before microchipping humans catches on? Just load your ticket on that...no need for paper tickets or a phone.