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Did you miss this bit in the email? You'll be able to phone them tomorrow.
"We appreciate that some supporters may wish to maintain a social distance, and to facilitate this the Club will open Level 5 of the Grandstand, where social distancing will be observed. Please select the relevant block whilst using the online system. Season Ticket Holders who wish to move into this area can do so by contacting the Ticket Office either via email at tickets@cardiffcityfc.co.uk or via phone on 033 33 11 1920 (phone lines open from 10am on Tuesday)."
and
"Supporters without an email address or phone number on the Ticket Office system will receive a paper ticket via post."
So not completely digital.
I just followed these instructions and managed it. No idea if it'll work though.
I'm presuming that you stick the end of your phone screen that has the barcode on it in the scanner that usually takes your season ticket. Am I right - if so seems a bit odd that not that long ago we were told to wipe down our shopping and letters, but now encouraged to stick out phone in a orifice that may have had 1000 other phones shoved in before.
If its a season ticket sms why wouldn't you use it Saturday.. For a season game?
Not purposely being a dick here, as I don't have a ST now since NW put the final screw in my daughters brief love affair with the city... Her eyes could not bleed no more.. But the wording suggests it's a ST so?
They might have different scanners now, I went to the Wales Albania game with my QR code and I can't remember putting my phone in anywhere.
Although to be fair it was the first football match I'd been to with my mates for about a year so I wouldn't take any of this as gospel
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On the turnstile ticket facia, just above the slot where you insert a ticket, there's a large illuminated "Bluetooth" symbol, just tap and go as with GPAY etc.
No Whoosh!
Dependent on how you downloaded your ticket you may end up with a barcode.. if so you put phone in the reader and scan as you would for a paper ticket. If using NFC then you just tap the phone to the reader instead. Each NFC ticket on google pay, has a barcode also if you press show code; though I'm sure club will encourage using the tap and go option as it should be quicker for people to use.
As I said above, unless counting for human error I can't see how there would be any issues when ALL you have to do is scan a barcode (same as paper ticket or card people will be familiar with it) or tap the NFC like using contactless payment (people will be familiar with)
They are open. As can be seen by the fact tickets are being sold and bought. They have also been hit hard by covid. Why employ a team in a ticket office that could, at any moment, become inactive because the pandemic has taken a turn for the worse?
The majority of people have been buying tickets online/remotely for years anyway. It's only Mr and Mrs Triceratops of 4 Bedrock Avenue who need to do this physically and in person.
It's the way things are heading. It's a cheaper and more effective way to handle things. It is completely crazy to employ people who are sat doing very little for all bar the odd big game.