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Talking of tips, have bar staff in this country taken a massive hit with advent of card payments? ‘Keep the change love or mate’ must be a rarity nowadays.
to counter that, more and more places that you run up a bill ( tab ) a restaurant / pub / cafe are now adding at 10 surcharge which " all goes to the staff ", I went out for a afternoon tea in Bath yesterday afternoon with the wife, they added a 15% surcharge on, reading menus for afternoon tea in Wales for my mums birthday in a few weeks, all 3 we have looked at have a 10% surcharge , now I have no issues with leaving a tip for good service, last night, our restaurant bill was £135, I gave the guy £150 cash and we left, the 2 servers were great, now the server at the afternoon tea place wasnt so good, why would she be ? she had part of the 15% of the bill coming anyway
Isn’t the added 10% optional? This added percentage lark is a right con, buy 10 tickets for something and the booking fee is very often per ticket when there’s only actually been one booking albeit a block booking, there wouldn’t be ten transactions on your card, it’d be one lump sum.
As blue matt implies, a tip is a personal thank you of varying amounts depending on quality of service, a standard percentage included in the bill means bugger all to the staff I’d imagine. Is the 10/15% added to their hourly rate or does it become discretionary to the proprietors whether it’s paid, passing the decision to tip onto them despite them already having the money? I’ve slipped a waiter/waitress a cash tip on times, meaning I’ve, in effect, tipped twice
The 10% surcharge will be shared between all the staff, so the kitchen team aswell, the old style tipping ( you give the server a fiver ) was s.posedly flawed as the server would either keep that money or decide to share some of it with the kitchen staff, the runner, even front of house ( in higher end places, it wasnt uncommon for the maître d' to give the customers who looked like they would be big spenders to the servers who gave them some of the tip
so I that aspect its fair for all
but as I pointed out, if the server knows they are getting the 10% anyway, why go that extra mile to provide a good experience
then of course we have the " double tip " dilemma , so we know the above, everyone gets 10%, so if the server does a great job, goes above and beyond, you feel, oh they need something extra, so the double tip comes out, you tip them
anyone would think its all a con to extract more money out of you for a tip
Of course, while as its not so bad in the UK, the US with its 20% - 25% - ( 30% thats creeping in ) the issue magnifies , I once had a server who used to be the manager of the restaurant when it first opened ( Disneys Sanaa for people who care ) after his contract was up, he dropped down to be a server as he saw how much they were making in tips and it was more than her as earning, thats when you know its out of control
I tip because people who work in hospitality are on **** all, shit hours, and used as and when. Bringing me my plate of food and not calling me a **** is pretty much all i need for me to think that they've done a good job. I don't want anyone to go 'Above and Beyond' i'm not special, and i don't want to feel special. I just want the food to be half decent and not ridiculously expensive. These people shouldn't have to rely on tips, a decent hourly rate and a contract should do it.