Quote Originally Posted by poc View Post
wait till you email them with a problem and see if they come back asap
Very quickly, I emailed as I had issues with my Gas smart meter not working and they came out and tried to fix it. I emailed again as it still didn’t work and they came out and replaced it.

Also had sent them an email when they didn’t register my energy saving (they give you points at certain times to save energy) and they came back and over compensated me.

Not big things but very helpful.