Wonder what other business you’d have the chairman openly saying in a meeting with stakeholders that he’s recommended something again and again to the owner but he doesn’t want to know.
Nothing but respect for the trust and the work they do and this isn’t a pop at them or anyone in the meeting but this basically boils down to “we think you are doing a shit job” “well we don’t think we are, what about a newsletter”. They must think we are absolute mugs.