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In every major airport in the world.
https://en.m.wikipedia.org/wiki/EPassport_gates
I always use them as there are normally zero queues. Seems the, ones at Heathrow have not been set up for new British passports, despite having up to 6 years to do so!
As you enter the border control hall where the guards of said border check your passport it’s first on the left before you get to the queues
There’s usually a nice lady pointing you in the right direction so that you can move away from the common herd.
On a regular basis they don’t function as expected so you soon get redirected to the queuing hoi poloi
The other thing I’ve occasionally noticed when the queues are huge and families with children are escorted to the front area is that the ‘family’ often has an increase in numbers as loiterers tag in behind and get a ride to the front.