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Much of the problem was with the previous franchise with ATW. Both Welsh Government and ATW didn't expect a great deal of growth in passenger numbers. Passenger numbers did grow, quite substantially in some areas, but there were no plans during the length of the franchise to accommodate the higher numbers.
If a bus operator wants to increase services they can train new bus drivers in a few weeks and purchase new or second hand buses relatively easily. If a train operator wants to increase services, they may need to train new drivers on routes - some routes need many months or more than a year to learn. Picking up new or second hand trains is virtually impossible.
It's beyond hilarious that someone has the temerity to be pissed off about trains not turning up and blames the owners and operators as opposed to a process that happened 25 years ago.
I just want the trains to work Doucas. Couldnt care less who runs them. In this case, they are run by a not for profit company wholly owned by the Welsh Govt - which is presumably a category on pornhub for you?
Anyway, my original comment, made many months ago was more a frustration at the WG's slow route out of Covid