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How many fans do we reckon we have who have no internet access or noone to help them?
I don't disagree with your/Steve/TOBW's points about the ticket office but to say that take away those that haven't renewed from last year's 13500 gives you the figure of people who haven't renewed because of the online system is nonsense. There's tons of different reasons why people might not have renewed this year
The mystic figure can't ALL have not renewed because the office isn't open and they aren't able to use the internet/don't have the means. You seem to have claimed them as well to bump up your percentage (which would be minute at best)
Hence moving the goal posts.
My eyes are wide open, I can see help out there for anyone that needs it, you seem one eyed on all issues being because a bloody office isn't open 😂
Via someone that can help them with it, yes.
Already said this above.
Anyway, answer this please.
I don't think, in percentage terms, there are many people who
1. Don't have Internet access
2. Can't use the Internet
3. Have nobody who could help them
4. Can't make it to a library to use the free service
5. Have nobody to take them to the library to use the free service.
If those figures are out there (how the **** they would be is anyone's guess but hey ho ill play along)
If anyone has those figures I wanna know why I wasn't partnof the South Wales wide survey, I feel I've missed out.
Or are these figures in the same place you found the "grandparents buy the majority of kids football kits" figures?
I understand there is a SLO meeting tonight so some info should be forthcoming.
However, I was speaking o an 82 year old last night who thought that his credit would just automatically be carried forward to this season and get his season ticket card. I did tell him he need to apply online only before the 28th. So I offered to travel too see him and help him with it. I suspect there may be quite a few in this position.
It baffles me, that if there are staff dealing with season ticket queries etc etc, in the ticket office......that they can't simply walk over to the counter to serve someone...whether that be a season ticket or match tickets or whatever. People would not mind waiting a few mins while they finished off their e-mail query or whatever they were doing
Same with telephone queries, they can be doing other things as well just waiting for the phone to ring
If a business wants to cover all angles to maximise revenue with minimal outlay..........!! ??
I personally have always gone down the ground for my season tickets/match tickets etc.....I love going down the ground, seeing it in the flesh, just having a little look around, going in the club shop, checking out if anything has changed, smelling that CCFC air all around me, chatting to other people doing similar
but what do I know ? I'm just a customer
I don't want to get into a tit for tat here because I agree that the ticket office should help these people out, but you make sweeping statements like this like they're fact and you have no idea if that's true or not.
People across the world have changed their habits completely over the past year and a half, you've got absolutely no proof that not being able to contact the club is the biggest reason for anything, you're just taking your experiences of talking to friends and acquaintances (who are all a similar demographic to you) and assuming that's it's the same across the board and presenting that as a factual statement. Again.
I've always found the ticket buying process for city games vaguely impenetrable for the uninitiated.
other cities have better visibility of their football clubs as well - upcoming games advertised in buses etc.
I've always thought it's be a good idea to try having a stand in one of the busy shopping centres in Cardiff to sell tickets to passers by. I'm sure there are students or other people who would go along to the odd game.
Have the city ever operated like this? Presuming they haven't, I can't remember them doing this. Maybe they are trialling this internally to see if it is viable going forward and then not needing as many staff thus cost cutting going forward? Presumably if they were to get a number of ST's back from online sales without any interaction between staff and fans that they were happy with, they may just operate like this for the future?
I know that ya nutter but Rjk was suggesting that outlets in shopping centres could sell to passers by, he also mentioned advertising on buses, this was also done 50 odd years ago on bus windows, regularly replaced as each fixture came up. Ticket office was always open as well, even during the 3 day week