O/T iPhone help - need a guru please

[Chris Pontprennau Blues]

I have a 10 month old new iPhone with a new number after I had transferred some contacts and icons across from old phone - I do not have access to the old phone/old phone number.

Slowly but surely the apps need updating and I cannot update them as the two factor authentication process sends the ID codes to the old number.

I have tried Apple support they appear to try to help but in reality they have not fixed the issue.

Any ideas please?

TIA.

[Cleve van Leef]

Re: O/T iPhone help - need a guru please

Go into Apple Store in Cardiff, they’ll point you in the right direction.

[Chris Pontprennau Blues]

Re: O/T iPhone help - need a guru please

Go into Apple Store in Cardiff, they’ll point you in the right direction.

Hi mate, tried that they do not offer software support - only online support is an option

[TWGL1]

Re: O/T iPhone help - need a guru please

Hi mate, tried that they do not offer software support - only online support is an option

Do you know your Apple I.D ? If so , log in on a laptop and it will give you a list of the phones on the Apple Account ,I’m sure you can highlight the phone you wish to use ?

[Citizen's Nephew]

Re: O/T iPhone help - need a guru please

Have you tried:

Go to Settings > [your name] > Sign-In & Security, then tap Two-Factor Authentication.
Tap Edit (above the list of trusted phone numbers), then enter your device passcode when prompted.
Do one of the following:
Add a number: Tap Add a Trusted Phone Number, then enter the phone number.
Remove a number: Tap next to the phone number.
When you’re finished making changes, tap Done.

This should work. You may need to find someone with an iPhone to act as a trusted device. It is definitely possible to do this as it's a common problem.

[Chris Pontprennau Blues]

Re: O/T iPhone help - need a guru please

Have you tried:

Go to Settings > [your name] > Sign-In & Security, then tap Two-Factor Authentication.
Tap Edit (above the list of trusted phone numbers), then enter your device passcode when prompted.
Do one of the following:
Add a number: Tap Add a Trusted Phone Number, then enter the phone number.
Remove a number: Tap next to the phone number.
When you’re finished making changes, tap Done.

This should work. You may need to find someone with an iPhone to act as a trusted device. It is definitely possible to do this as it's a common problem.

Many thanks I'll try that - does that do any settings changes to the second iPhone device - that was a concern of my son?

[light up the darkness]

Re: O/T iPhone help - need a guru please

If you download the Apple support app you can book a session at the Genius Bar in st David centre