Digital ticket Barnsley

[The Bloop]

Re: Digital ticket Barnsley

Nope, went down to the ticket office and was charged £4 for the pleasure of them printing off tickets for Southampton and Newport...it was then they told me it would probably be the same for the first 4 home games despite me having a season ticket

£2 per ticket aswell which I thought was a bit cheeky when they're sent in the same envelope

[Citizen's Nephew]

Re: Digital ticket Barnsley

Nope, went down to the ticket office and was charged £4 for the pleasure of them printing off tickets for Southampton and Newport...it was then they told me it would probably be the same for the first 4 home games despite me having a season ticket

That's awful! £4 is a rip-off and there's no need for this. I'd be furious if I'd gone to the ticket office. I think there should be a charge for sending them out but not if you go down to pick them up in person.

[Citizen's Nephew]

Re: Digital ticket Barnsley

£2 per ticket aswell which I thought was a bit cheeky when they're sent in the same envelope

I agree. I really don't like this.

[splott parker]

Re: Digital ticket Barnsley

I think the e-ticket and even the season e-ticket is a great idea with the option for a paper ticket or plastic season ticket for those who want them. There should be a charge for the paper ticket and plastic season ticket as these have production and admin costs (though an option of printing your own ticket should be in there too as £2 a pop is a rip-off).

It is so easy to load an e-ticket on every other sporting site I've used as well as travel tickets etc. The Hundred was easy and accessible. If you have an account, fan number, and an App, tickets should automatically be pre-loaded and accessible. You shouldn't have to do anything once you've paid - it should just be in a wallet on the App. Our club could do this easily if they got their act together but they need a big think about their current IT contract because it sucks (and has done for some time).

Your first paragraph is correct, we should have the choice as paying fans (I still say fans or supporters despite the club treating us as ‘customers’, a horrible description of a football supporter). I’d imagine we’ve got ‘belt and bracers’ fans as well, if a paper ticket or card was made available they’d get that as well as having it on their ‘phone as a failsafe. Before flying I also print off my boarding passes even though they’re on my ‘phone in an email or on the flight company’s app etc, it’s just me covering all bases, long delay at the airport, ‘phone battery dying etc. Imagine that happening when arriving at the turnstiles, battery gone, you’ve lost your ‘phone or even absentmindedly left it at home. Give the fans what they want, every option, within reason, and we’d be a much happier club

[IanD]

Re: Digital ticket Barnsley

How long before microchipping humans catches on? Just load your ticket on that...no need for paper tickets or a phone.

[Taunton Blue Genie]

Re: Digital ticket Barnsley

How long before microchipping humans catches on? Just load your ticket on that...no need for paper tickets or a phone.

Fingerprints will probably suffice. Just as they do with many mobile phone apps.

[Taunton Blue Genie]

Re: Digital ticket Barnsley

Your first paragraph is correct, we should have the choice as paying fans (I still say fans or supporters despite the club treating us as ‘customers’, a horrible description of a football supporter). I’d imagine we’ve got ‘belt and bracers’ fans as well, if a paper ticket or card was made available they’d get that as well as having it on their ‘phone as a failsafe. Before flying I also print off my boarding passes even though they’re on my ‘phone in an email or on the flight company’s app etc, it’s just me covering all bases, long delay at the airport, ‘phone battery dying etc. Imagine that happening when arriving at the turnstiles, battery gone, you’ve lost your ‘phone or even absentmindedly left it at home. Give the fans what they want, every option, within reason, and we’d be a much happier club

I agree that hard copy is a good idea if your phone fails but I often take screenshots of tickets rather than to access emails.

[Citizen's Nephew]

Re: Digital ticket Barnsley

Your first paragraph is correct, we should have the choice as paying fans (I still say fans or supporters despite the club treating us as ‘customers’, a horrible description of a football supporter). I’d imagine we’ve got ‘belt and bracers’ fans as well, if a paper ticket or card was made available they’d get that as well as having it on their ‘phone as a failsafe. Before flying I also print off my boarding passes even though they’re on my ‘phone in an email or on the flight company’s app etc, it’s just me covering all bases, long delay at the airport, ‘phone battery dying etc. Imagine that happening when arriving at the turnstiles, battery gone, you’ve lost your ‘phone or even absentmindedly left it at home. Give the fans what they want, every option, within reason, and we’d be a much happier club

100% Mr P. Choice. Options. Make it easy and cover all bases. I'm big on accessible options (and not charging stupid prices for offering hard copies) and you're right about the battery dying. Nightmare scenario.

A few seasons ago both mine and my wife's season tickets were flakey whenever we went to a match. The dreaded, 'computer says no'. Sometimes both of ours, sometimes just one which would prevent us from entering. For big matches, there was a queue and we'd then have to go to the ticket office and get it sorted. No one at the gate could let us in. It caused big problems for me as my wife is my carer so both of us had to fight our way through the crowds (me on crutches). Small things can significantly help those who need them as not all severely disabled people are in wheelchairs or look disabled.

And yup, we're supporters first and foremost and football clubs are now in the habit of exploiting our loyalty.

[Michael Morris]

Re: Digital ticket Barnsley

Season ticket holders available now
BLUEBIRDSACCOUNT
TRANSACTIONS
Last transaction
Click on the amount you paid for season ticket
it should have complete in green
Transaction details #
Scroll down
Go to card. Then mobile virtual card
Enter mobile no send sms

So they text you a link to a barcode on a web page. And that seems to be the whole season ticket.

Would need to open that link on a game by game basis. I do like to have my card on me as it feels like a ticket rather than relying totally on the phone.

[Citizen's Nephew]

Re: Digital ticket Barnsley

Fingerprints will probably suffice. Just as they do with many mobile phone apps.

Seriously great idea. That would be amazing. I use my fingerprint option as well as face and voice recognition all the time for all tech every day. It makes my life so much easier.

[Michael Morris]

Re: Digital ticket Barnsley

Fingerprints will probably suffice. Just as they do with many mobile phone apps.

Bit a bit grisly if you want to swap Hull 'finger' stubs

[IanD]

Re: Digital ticket Barnsley

Seriously great idea. That would be amazing. I use my fingerprint option as well as face and voice recognition all the time for all tech every day. It makes my life so much easier.

Slight problem with that....fingerprints don't store information. Plus, having done a fair bit of building work in the garden, my fingerprints are non existent (to the point where they are no longer recognisable on my phone after several reset attempts). PIN it is for now.
We used to pay for food using fingerprint technology at work. A) the fingerprint recognition device had to be cleaned after every user (pre Covid) slowing down payments B) it was easy to sneak in price rises without you noticing C) you had to queue to add money to your account and it was easy to get caught out with no positive balance left to pay with. Chances are that had been superceded by online payments now, I hope. Chips are the way forward. Quicker than fingerprints and can store much more data. Never lose your passport/ST/airline/train/gig ticket etc again.

[Michael Morris]

Re: Digital ticket Barnsley

So they text you a link to a barcode on a web page. And that seems to be the whole season ticket.

Would need to open that link on a game by game basis. I do like to have my card on me as it feels like a ticket rather than relying totally on the phone.

further to that via the app it looks like it will be downloadable and not just a link.

Corky says announcement on tickets expected tomorrow. So don't panic (yet)

[blue lewj]

Re: Digital ticket Barnsley

Why the club who fail time and again to get the basics right have decided on this method of ticketing is beyond me.

[dembethewarrior]

Re: Digital ticket Barnsley

Why the club who fail time and again to get the basics right have decided on this method of ticketing is beyond me.

Not much isn't beyone you, to be fair.