Re: British passports
I would have thought the systems were designed and operated by the UK Government's Border Force rather than the airlines. If so, a bit of a cock-up to fail to design a new passport that works with existing e-gate technology or adapt the technology to cater for the new passport when it was introduced. Presumably those travelling with pesky old EU passports are flying through. Ironically this allows EU citizens to use those gates whilst British subjects are ushered towards the smiling faces that are the UK Border Force.
As an aside, I too have a new passport. I have failed to get through the e-gates at Luton airport on two recent trips with it but in fairness I had similar trouble with my old one. I have quite a common surname and a border guard once told me that the algorithm used to uniquely identify individuals does not always work in such circumstances and I was always likely to get rejected at the gates and sent for a human passport clearance.
Originally posted by willo1927
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As an aside, I too have a new passport. I have failed to get through the e-gates at Luton airport on two recent trips with it but in fairness I had similar trouble with my old one. I have quite a common surname and a border guard once told me that the algorithm used to uniquely identify individuals does not always work in such circumstances and I was always likely to get rejected at the gates and sent for a human passport clearance.

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