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Booth’s, a Northern supermarket chain with 28 stores has scrapped self service tills in all but two of their stores, reopening their manned checkouts. They say that customer feedback has demanded it. Now this is a supermarket, if local, I’d definitely use.
Me too.....I always use a manned (or femaled...) checkout even if I have a few items and there is a queue.
Me too.Quote:
Originally Posted by Maurice Swan
'Good morning'
Good morning, how are things today , been busy ?'
'Pretty busy, probably the weather, hope it's still nice when I finish'
'I'm sure it will be , anything planned ..?'
..and so on.
For some people it's their only human interaction all day. If there's one thing I really detest is retail giants telling us they're sacking staff and replacing them with computers in order to enhance the customer experience, and because that's what they want. And yes, I too always use a staffed checkout even when I'm 'directed' to a self service..
The true reason is probably to reduce theft.Quote:
Originally Posted by splott parker
Superb shop. The Waitrose of the north. We used to use it when visiting my daughter who did her clinical training in Preston.Quote:
Originally Posted by splott parker
Good.Quote:
Originally Posted by splott parker
I never use the self-service out of principle, being that they put people out of work.
I do despair when staff at supermarkets direct customers towards them, though. Turkeys looking forward to Christmas.
Morrisons Llanishen have apparently closed their self-serve and added extra security cameras, someone just posted?
Shoplifting has massively increased over the last few years.
The word 'man' meant both genders orginally. Just like 'meat' originally meant food (and hence there being no 'meat' in mincemeat and dairy products having been described as 'white meat'). And 'deer' originally meant any quadruped. Jus' sayin'.........Quote:
Originally Posted by Maurice Swan
This.Quote:
Originally Posted by B. Oddie
I always did wonder whether this would happen and how the outlet would counter (no pun intended) it.Quote:
Originally Posted by North Cardiff Blue
Of course the places that persevere with these self service tills probably knew this would and factor into the prices of their items, thus the consumer pays for it.
One reason I very rarely use them the other being, as has been mentioned, robots taking over jobs and lining the fat cats' pockets.
no they haven't, i used them the other dayQuote:
Originally Posted by North Cardiff Blue
but yeah shoplifting has increased, as it often does when people are struggling
Ok someone posted it today, I don't go there myself.Quote:
Originally Posted by Rjk
I just reread what he had said, "Morrisons has gone surveillance crazy and CUT down cash self-checkouts"Quote:
Originally Posted by Rjk
I misread it quickly as closed down, he's moaning that they have to queue to use cash in them as most are for card only, and that they have more cameras in that area, my mistake.
they've always had quite a visible security presence in that morrisons for some reasonQuote:
Originally Posted by North Cardiff Blue
Used to work on that very self checkout in my uni days... glad to hear they've upped it as there was a time people literally used to walk out with trolleys full of booze, the ****ing audacity :hehe:Quote:
Originally Posted by Rjk
Great news, glad to hear it.
The Tesco in Aberdare recently put in gates at the entrance as people were walking out of there with shopping.Quote:
Originally Posted by Der Kaiser
https://youtu.be/880KbkT_ihM?si=xCs13c3laVsLwWJm
The dexterity of a fighter pilot !
You go careful there my love 😍 xx
Just been to Morrison’s Llanishen, absolute mayhem as too many self service tills and not enough manned tills.
Big queues !!!!!!
I've previously had workings at banks, they changed staff's bonus so that they needed to get something like five online banking activations a day, so those poor staff were forced to help the bank, close the branches, and get rid of all the branch staff, they were ruthless!Quote:
Originally Posted by B. Oddie
They'd have meetings at the end of the week praising the ones that got the most, it was ridiculous definitely turkeys fattening themselves up for Christmas.
It’d be marvellous if people in the UK were more militant. Organised groups of shoppers targeting supermarkets where self service checkouts are prevalent, filling their trollies getting to the manned (or unmanned, as they usually are) checkouts and walking out, leaving their full trollies, in protest. If challenged just say ‘I can’t get served because there’s nobody on the checkout’.
I would hate it for manned checkouts to disappear for well documented reasons as found in this thread. However, I don't use them and my 84 year old widowed mother in law doesn't bother with them either, both for one good reason.
It's much easier to scan shopping as you go and bag it, rather than put it all in a trolley, take it all out again to be scanned, then put it all in bags.
How do you pay for it?Quote:
Originally Posted by Eric the Half a Bee
the "leggit"Quote:
Originally Posted by splott parker
I was in there yesterday and they have cleared the old self check out area and installed larger trolley size self checkouts. These have camerasQuote:
Originally Posted by North Cardiff Blue
A very sad state of affairs indeed.Quote:
Originally Posted by North Cardiff Blue
Tesco Gabalfa is my 'big shop' store, and I always use the manned heck-outs if I can. I don't really mind using the self-check tills, but I find them so bloody irritating - they seem to stop working for the slightest thing. If you move the shopping around, it flashes red. If you try to adjust the contents of your bag, it flashes red. Buying ber? it flashes red. You get the picture. I've yet to get through once, without it going off.
You seem to have an anecdote that suits your argument on any given subject. Cycle lanes, Traffic, Waste collection, Contactless payment, speed limits, and now supermarket tills.Quote:
Originally Posted by BLUETIT
Quote:
Originally Posted by Tuerto
Thank you
There is a need for the self checkout areas, but it shouldn't be at the expense of staff. The biggest problem is that supermarkets are under staffed, they usually have a minimum amount of checkouts open. They have staff doing multiple jobs at any one time. Nothing wrong with self checkout, especially for people who want to dive in and out (like me) These places should be unionised, that would be a start, more staff on duty and individuals dedicated to one job at a time instead of jumping between jobs.
Welcome. Too form a positive argument that is fair and balanced, you really should tell us (Anecdotally Of course) about the positive stuff you see as well.Quote:
Originally Posted by BLUETIT
Lidl is also looking into closing it's self check-outs due to LGBT confusion. People that only want to be checked by a man or woman feel alienated by these machines.
I saw a cyclist fall off his bike, that was a positiveQuote:
Originally Posted by Tuerto
Bring back the 1970s and problem solved!!!Quote:
Originally Posted by Tuerto
I did a shop for my mum on Monday, pop to ASDA in Barry, all the " scan and shop " handhelds are either out, or no battery, no drama I thought, I'll shop the OG way, load the trolley up, 2 Checkouts are open, with a Queue of 6 on one, 7 on the other, waited maybe 15 mins to pay:angry:
Self scan check outs are progress and should cut prices. Automation cuts costs doesn't it?
We have virtually full employment with staff shortages across most sectors.
It seems A lot of the people on this thread would like to un-invent the hoover as it costs cleaners their jobs.
We all want human interaction but you can find that at the pub, they're struggling so go there instead.
Quote:
Originally Posted by Der Kaiser
60’s please
Are you serious? The way supermarkets are going within a few years they’ll have customers bringing goods out of the back warehouse and stacking the shelves. Self service checkouts are ok, I s’pose, for people who want them but shouldn’t be at the expense of the manned tills.Quote:
Originally Posted by NinianOpinion1927
When I’m at the till queue looking over at the self checkouts there’s invariably some sort of problem that a member of staff has to sort out. Put that member of staff on a till.