British Gas

[sneggyblubird]

Booked them in months ago to service my boiler and paid for it in full in advance.Supposed to be P.M. tomorrow but had a message saying it's now in Feb 24.Piss well and truly boiled.What a shit show.Phoned them but all I got was a message saying don't worry saying it wasn't important.If they were referees:furious: I'd be in a shit load of trouble now.

[JumpersforGoalposts]

Re: British Gas

You need to check if it affects any warranty you have on your boiler. No problem if you don't have one but if you do then it probably requires an annual service.

[William Treseder]

Re: British Gas

British Gas are about as reliable as a handbrake on a canoe.
Get your dough back and get a recommended Heating engineer to do it for you.
These cover plans they provide are also shite. Anyone who pays monthly for those should just keep the money aside, and get said engineer out if you need to.
Modern day boilers are so well made you can now get guarantees up to 12 yrs and more. If a modern heating system is installed correctly, you should have very few problems.

[RichardM]

Re: British Gas

British Gas are about as reliable as a handbrake on a canoe.
Get your dough back and get a recommended Heating engineer to do it for you.
These cover plans they provide are also shite. Anyone who pays monthly for those should just keep the money aside, and get said engineer out if you need to.
Modern day boilers are so well made you can now get guarantees up to 12 yrs and more. If a modern heating system is installed correctly, you should have very few problems.

Is there anyone in Cardiff that you would recommend?

[bobh]

Re: British Gas

Is there anyone in Cardiff that you would recommend?

Where are you?
RSGas in St Mellons is a good bloke.

[RichardM]

Re: British Gas

Where are you?
RSGas in St Mellons is a good bloke.

Thanks
I'm in Danescourt

[William Treseder]

Re: British Gas

Is there anyone in Cardiff that you would recommend?

Could PM you the no of a good heating guy if you want ?

[RichardM]

Re: British Gas

Could PM you the no of a good heating guy if you want ?

Yes please. Our boiler is due a service in the new year

[Robin Friday's Ghost]

Re: British Gas

I'm just about to go to the Ombudsman about them for the third time. I won the first two and got substantial compensation and I'll win this one too. They're under pretty stiff competition but they are they the worst company I've ever dealt by some distance.

[Heathblue]

Re: British Gas

Is there anyone in Cardiff that you would recommend?

I've been using these guys for a few years
https://greenflameplumbingandheating.co.uk/, installed a viessman boiler for me about 14 months ago, just had it serviced £60.00

[blue matt]

Re: British Gas

I've been using these guys for a few years
https://greenflameplumbingandheating.co.uk/, installed a viessman boiler for me about 14 months ago, just had it serviced £60.00

60 quid, thats a decent price, mine is £115 this year, a 2 year old boiler, he arrives, takes the cover off the front, dusts it, drink a coffee, chats about the work he is doing on his house and away he goes

but I need it for the 10 year guarantee

[RichardM]

Re: British Gas

I've been using these guys for a few years
https://greenflameplumbingandheating.co.uk/, installed a viessman boiler for me about 14 months ago, just had it serviced £60.00

That is a good price. Heat Glow did ours last year. They want £90 to do it this time.

[fugsyphil]

Re: British Gas

Weirdly I booked a boiler service appointment from them the day before this thread started that was due for today. Soon as I read this I started fearing the worst.

Appointment was from 12-18:00 and all day long tracking wasn't working. I had texts at 14 + 16:00 saying all going to schedule I'm still in list. 17.30 I get a the guy is likely to be late message. Then a text at 17.56 saying he's on his way to me next and then nothing more.

I go to website to ask where he's got to to be told he couldn't gain entry at 18.15.
There were 3 of us in the house all day and our takeaway curry arrived at 18.15 without any hassle. We were sat within five feet of the door throughout. No calling card no text to say he'd tried to visit nothing. Can't rearrange til Feb 1st.

I swear he fecked off early for the night

[light up the darkness]

Re: British Gas

RJ Heating and Plumbing
Heating, ventilating & air conditioning service

07554 234604

[email protected]

Lives in Radyr

[MacAdder]

Re: British Gas

Weirdly I booked a boiler service appointment from them the day before this thread started that was due for today. Soon as I read this I started fearing the worst.

Appointment was from 12-18:00 and all day long tracking wasn't working. I had texts at 14 + 16:00 saying all going to schedule I'm still in list. 17.30 I get a the guy is likely to be late message. Then a text at 17.56 saying he's on his way to me next and then nothing more.

I go to website to ask where he's got to to be told he couldn't gain entry at 18.15.
There were 3 of us in the house all day and our takeaway curry arrived at 18.15 without any hassle. We were sat within five feet of the door throughout. No calling card no text to say he'd tried to visit nothing. Can't rearrange til Feb 1st.

I swear he fecked off early for the night

This story sounds very familiar, had with BT as well as British Gas.

You can get some compensation if you can be arsed chasing and chasing, talking to umpteen customer service agents repeating the same thing, after minutes of waiting and security questions of course, armed with a record of their misdemeanours.

It almost seems like they factor this into their pricing and that they don't care a monkeys :shrug:

Some decent pointers on here :thumbup: