Quote Originally Posted by Dr Lecter View Post
Seems to be a growing trend these days dealing with problems online rather than giving out an actual telephone number.

Little tip for you - if you're struggling to get a reply through email then most of these places will have a Twitter or Facebook page. If you go on there, have a rant and slag them off - you'll be amazed how quick and helpful they suddenly become when they realise that lots of people will see what you wrote.
it works

I had contacted " cadac " ( they make portable BBQ's ) via email, the first few had no reply, then the 3rd had a " generic response " then the 4th was just a waste of my time#

so i went on the Facebook page, funny enough, that night the CEO e.mailed me and the problem was dealt with