Originally Posted by
bobh
Years ago, I was with my wife and two daughters in a "gastropub", and I use the term very generously indeed.
We all ordered together, but after ages (it wasn't particularly busy) they brought out my daughters' meals, and apologised for not having any clean cutlery! What were they supposed to do? - just watch their meals go cold?
Some time later, they brought ours out with cutlery, but I had already asked for the mgr.
The waitress tried to fob us off with an offer of a free dessert, but I was fuming so demanded to see the boss.
When he came, I told him what I thought of the lack of service, eventually he saw my point and waived the entire bill, plus drinks whilst we were eating.
He also gave us a voucher for another free meal and drinks -he served us himself next time.
So that's twice (though the first one was crap)