Quote Originally Posted by Pedro de la Rosa View Post
Right, I wasn't going to reply to this but I am.

1. There were 2500 people in the queue in front of me, it took over an hour to get in. It wasn't that big of a deal but there we go.
2. It was the club's fault. I followed the club's instructions to the letter, and the system did not work.
3. So did people who are more intelligent than myself. People like Bob, Mike and Jon have said how difficult they found it.
4. It worked when I did exactly the same thing at 2pm, further proof that it didn't work originally
5. I shouldn't have to follow instructions to do a fairly simple process.
6. Sod off
Bit of an over reaction because I wasn't criticising you, as you appeared to carry out the transaction without major fuss, I was commenting on the overall situation. I have always found the people in the ticket office friendly and helpful. They are mainly young people doing their best and it must be very disheartening for them and their department to get continually criticised, particularly over tech issues which are nothing to do with them. Quite a few people have now posted on here that they renewed easily and quickly on Thursday morning and afterwards, so it they obviously didn't experience any problems and neither did I. Perhaps if people want modern technology to work correctly they shouldn't swamp the online systems by logging on and queuing in advance of the release time and it would also be a common courtesy to read and follow the instructions issued by the club, as this was a complex (definitely not fairly simple as you put it ) issue mainly brought about by the Covid situation over the last two years and the uncertainty over crowds returning. There is no doubt in my mind that a major part of any tech issues suffered were caused by the system being overloaded unnecessarily early on Thursday and then by people not carrying out the correct actions when they did get online. None of that is the clubs or staffs fault.