Quote Originally Posted by BLUETIT View Post
Fair comment, but what I do know is, that a millions + business is not making it easy for their customers to contact them

That, you must agree with ?
Have the city ever operated like this? Presuming they haven't, I can't remember them doing this. Maybe they are trialling this internally to see if it is viable going forward and then not needing as many staff thus cost cutting going forward? Presumably if they were to get a number of ST's back from online sales without any interaction between staff and fans that they were happy with, they may just operate like this for the future?