Quote Originally Posted by Cowbridge Blue View Post
I'm trying to get 2 for myself and grandson to attend the Newport game as I'm only in the country for a few days more.

I'm trying hard, to the point where I was referred by '[email protected]' to the ticket office. I sent them a polite email yesterday outlining my problem and asked for help in getting tickets as all online efforts had failed.

Here is their reply this morning:-


"Thanks for your email

I can see that you have set up an account and have a fan number, but unfortunately for the friendlies you would need to have bought a ticket in the last 5 years also everyone in the party your trying to book for would need to have also attended previous games.

Kind Regards,

Ticket Office Team"


My reply goes:-

"That’s alright then, when I was in Wales at this time of year previously when I took the grandson to see City play Real Betis in a pre-season game prior to the team’s last adventure in the Premier League.

I’m not sure why your records don’t show that but it’s a fact.

I purchase Club TV season tickets every year and have done so already for 21/22. I’ve attended games at Ninian Park since the late 1950’s and was present when City beat Villa 1-0 in April, 1960 to clinch promotion to the First Division. I was at the Real Madrid game, play-off game at the Millennium Stadium, FA Cup semi-final and final in 2008 – it’s bit rich to now tell me I don’t qualify for a friendly game.

But, as I say, I and my grandson bought tickets to see Real Betis 3 years ago.

So how can you help me purchase an adult and a junior for Saturday’s game please?"


What are my chances?
I can report a positive outcome to my Saturday ticket saga.

This morning I received the following reply from the Ticket office:-

Thanks for your email

Is there a previous address than could have your booking history on? the fan number that is attached to the email has no booking under it meaning you wouldn't be able to purchase for Saturday.

If you can forward a different fan number or address that you would have used, I can check this for you.



I replied:-

Thank you for your message.

I previously lived at (Blank)

But that’s not the point – as I said in my previous message I bought tickets and attended the Real Betis game 3 years ago. If that’s not on your records, that’s not my fault.

I also told you I have bought the TV package for the coming season in addition to 3 or 4 seasons before that– check the records on that. I don’t live in the UK any longer but I am a fan and a paying customer.

You say in your previous reply that you can see that I already have a fan number so what reason is there for withholding a ticket for a friendly pre-season game.

If you let me have the contact details for the Ticket Office Manager I will be happy to discuss with him/her. I would also be happy to come to the stadium to discuss this public relations disaster with the CEO, Mr Ken Choo. I cannot believe he is aware that this fiasco is being played out in the ticket office.



Some hours later I received a call from the Ticket Office saying they'd been able to confirm from my old address that I had, indeed, bought Real Betis tickets and they could therefore provide the 2 tickets I want for Saturday's game. Furthermore, I could collect them from the ticket office from 11.00am on Saturday.

I can't confirm what did the trick, was it Bluetit's intervention, my threat to speak with Ken Choo or did they, indeed, find on their records that I'd bought tickets within the stipulated 5 years?

I'm pleased of course and offer thanks to all who sympathised with my plight. The story might also help others in a similar situation. but that doesn't detract from the fact that what's happening at the Club (and ticket office in particular) is unsatisfactory.

Let's hope we can all enjoy the upcoming Championship season. I'll be watching from rural Iowa