It's not good enough, but there are a few public sector organisations who have struggled on service delivery on this. DVLA seem to be being used as a pawn between unions and the govt/public who need them. My Dad has a blue badge and has basically been off the road for two months due to some DVLA issue. There's a degree of tolerance about it due to Covid, but when it becomes a political battle, it's just frustrating. Get on with it.

In fairness, they are also caught between two competing messages on WFH.

Personally I think Drakeford is wrong to continue to specifically ask for WFH instead of allowing businesses and organisations to decide, and to put in safe working practices as in England.