
Originally Posted by
The Lone Gunman
How did this work out for you, Mike?
I’m interested because I bought a new 50” TV in February and the whole process developed into a bit of a nightmare. I was upgrading from an old 43” Samsung HD model I’d had for ten years and which had served me really well, but a few pixels had died during the previous twelve months and I wanted to move to a 4K Ultra HD set so I could play 4K BluRays.
Initially, I bought a 50” LG model from John Lewis for about £500, but that set had a serious screen fault and the overall picture quality was poor anyway, so it went back immediately.
I then decided to move to a 50” Samsung Neo QLED HDR 4K Ultra HD model as I’d been really impressed with the picture on the display set in the shop, and with various membership deals and vouchers I was able to get a model that was retailing at the time at £999 with Richer Sounds for just £649 with John Lewis.
The vertical banding you describe during panning shots was very prominent in the first set I received, especially when viewing sports from any sort of an angle. Apparently, it’s called Dirty Screen Effect (DSE), it’s quite common with LED TV’s and especially common with Samsung models.
I returned that one and the replacement set had the same fault, but it was far less prominent. I would have kept that one if it was not for a tiny patch of dead pixels on the bottom right-hand side of the screen. John Lewis Customer Services told me to return that one too as the pixel problem was only likely to get worse with time, so they sent me a second replacement of this particular Samsung model (my fourth new TV in all).
The second replacement set has the same DSE fault. It’s less prominent than it was in the first set, but a shade more prominent than it was in the second. The banding can’t be seen when viewing sports directly head-on or when watching most standard films or programmes from any angle. However, it can be seen on wide panning shots (especially in sports) when you’re watching from an angle. It’s annoying, but I got fed up with the process (described on some tech websites as ‘the panel lottery’) and decided to stick with set number four.
The picture is generally brilliant, even when watching old DVD’s, and the sound is just amazing. The appearance of the set itself is also impressive, I really like it. It just amazes me that this expensive technology, which has been knocking around for years, has this DSE fault and it's apparently accepted as being ‘within tolerance levels’ by most manufacturers and especially by Samsung from what I’ve read.
As a side issue, the customer service from John Lewis was very good throughout.