Call centres and customer service

[Taffy Blue in Berkshire]

Had a right belly full over the last month of incompetence.

Siemens can't get a heating element for a 4 year old washing machine yet espares can deliver next day.

D&G right off the machine as it can't be fixed by the original manufacturer in a timely manner (over 4 weeks)

Vodafone chat is worse than dealing with primary kids.

Has the world gone mad?

I suppose it all cascades down from our useless pm!

Future purchasing decisions even more so based on post sales support.

TIB is a Grumpy Fecker right now!

[Dorcus]

Re: Call centres and customer service

Had a run in with Curry's call centre yesterday...appalling!!! It's getting to be the norm.

[2b2bdoo]

Re: Call centres and customer service

Banks are the worse, their chats and calls are awful, I think I’ve had about £250 in comp the last few years because of their mistakes and their insistence they haven’t made a mistake. Every an issue with a bank go straight to complains and it will get sorted much quicker. Don’t listen to the call centres “there is no point in complaining they will tell you the same.

[tforturton]

Re: Call centres and customer service

Following the damage to my garden wall (see earlier thread), I have had a lot of phone conversation with my insurers, Churchill. I have to say I have had very few problems getting hold of them, and they have always been friendly and helpful.
Mind you, they didn't tell me that they had their own contractors, so I didn't need to get three builders quotes after all, but hey-ho, all sorted now.

[dandywarhol]

Re: Call centres and customer service

Had a right belly full over the last month of incompetence.

Siemens can't get a heating element for a 4 year old washing machine yet espares can deliver next day.

D&G right off the machine as it can't be fixed by the original manufacturer in a timely manner (over 4 weeks)

Vodafone chat is worse than dealing with primary kids.

Has the world gone mad?

I suppose it all cascades down from our useless pm!

Future purchasing decisions even more so based on post sales support.

TIB is a Grumpy Fecker right now!

D&G should replace the machine immediately.

[Cleve van Leef]

Re: Call centres and customer service

They are all the same - want your cash but don’t want anything to do with queries or complaints. If you like to listen to obnoxious music just get in touch with anyone you’ve bought something from. Scandalous.

[B. Oddie]

Re: Call centres and customer service

I find EE too over-familiar.

Being a good socialist, I don't want people to address me as Sir, but neither do I want the "Hey buddy/fella" treatment either.

[RichardM]

Re: Call centres and customer service

My car insurance was with Sheila's Wheels. About three weeks before it was due for renewal I rang them and told them I wouldn't be renewing, they said OK and that they would cancel the auto renewal.
Come renewal day they took the premium from my bank account. I went on the website to find a phone number and while I was there logged in to my account, it showed my policy has expired.
Getting through to them is fun, you have to key in your policy number, post code, inside leg measurement etc. When the system decides they can talk to you they put you through to someone who asks all the same questions again.
When I got through to them they said they had no record of me cancelling the autorenewal. When I pointed out that I must have cancelled it because the policy had expired, they didn't really know what to say and refunded the premium.
They then asked if there was anything else they can help with. I suggested that they have a word with their management about their appalling systems.

[RichardM]

Re: Call centres and customer service

I find EE too over-familiar.

Being a good socialist, I don't want people to address me as Sir, but neither do I want the "Hey buddy/fella" treatment either.

I would politely point out that I am not their buddy.

[OurManFlint II]

Re: Call centres and customer service

Don't hate the player, hate the game

[Taffy Blue in Berkshire]

Re: Call centres and customer service

D&G should replace the machine immediately.

D&G departments include:-

1. Call logging.
2. Customer service.
3. Resolutions.
4. Replacements.
5. Complaints.

None of them speak to one another and none of them can make outgoing calls. It's a feckin nightmare knowing what's going on.

As soon as this is resolved I'm cancelling all my white goods insurance.

[Wash DC Blue]

Re: Call centres and customer service

Working in a call center is Brutal.
Did it for a few years in the late 90s and it was horrible.
I feel bad for the staff, the companies though...they can **** themselves.

[Dave St]

Re: Call centres and customer service

You only have to stand outside the St Davids shopping centre by Admiral to see the types of people who work in them, dead end no hopers, dregs of society - you get the idea.

[Vindec]

Re: Call centres and customer service

Try phoning Virgin Bank. Your woes will be minor in comparison.

[North Cardiff Blue]

Re: Call centres and customer service

TalkTalk are the worst, I had a issue for 10 months couldn't even switch away for ten months, they couldn't find my fibre line so I couldn't speed it up, lots of visits from openreach, every time I rang it was impossible. I did two big complaints taking it to resolution and had £698 and £450, so was prretty good in the end.

Moved to Sky overall every aspect is far better.