SOUNDBAR HELP PLEASE

[Moodybluebird]

Re: SOUNDBAR HELP PLEASE

One other thing I've seen before is that if the digital audio cable is not fitted in correctly it won't work. It has a specific shape so it has to be in the right orientation and it will click in slightly. So make sure it's lined up and clicked in with a little bit of pressure

Did what you said Mike but the white light is still flashing.

The digital audio cable has been fitted correctly, it clicked into place.

It's a pain in the proverbial. Might have to bite the bullet and get someone in to sort it out.

[Michael Morris]

Re: SOUNDBAR HELP PLEASE

Did what you said Mike but the white light is still flashing.

The digital audio cable has been fitted correctly, it clicked into place.

It's a pain in the proverbial. Might have to bite the bullet and get someone in to sort it out.

found this statement

The unit may not be able to decode all digital audio formats from the input source. In this case, the Optical/Coaxial indicator will flash in white/orange, and the unit will prompt “Unsupported format, please refer to the Instruction Book”. This is NOT a defect. Ensure that the audio setting of the input source (e.g. TV, game console, DVD player, etc.) is set to PCM (Refer to the user manual of the input source device for its audio setting details) with Optical/Coaxial input.

can you get a coaxial cable to try between the two devices? if so then change the input to the orange light on the soundbar.

[Moodybluebird]

Re: SOUNDBAR HELP PLEASE

if happy the cable is fitted, the input is showing a white light and the volume on the soundbar is up and it's still not working go back into the audio settings on the virgin tv box and change between dolby and pcm settings.

In the meanwhile are you getting volume from the TV speakers when watching virgin?

The only options I've got on Dolby Audio is Always Convert, Follow Content or Disabled. It's set on Always Convert at the moment.

Yes, I'm getting volume from the TV speakers when watching Virgin.

[Michael Morris]

Re: SOUNDBAR HELP PLEASE

The only options I've got on Dolby Audio is Always Convert, Follow Content or Disabled. It's set on Always Convert at the moment.

Yes, I'm getting volume from the TV speakers when watching Virgin.

Setting should be

To personalise your box’s audio settings:

Press Home on the remote
Select Help & Settings
Select Settings
Select Audio
The settings you can change are:

Alternate audio
Some shows are broadcast with more than one audio track, like audio descriptions or language tracks. When alternate tracks are available, you’ll see the Audio Icon lit white in the Info Banner. The Default Audio Language setting lets you choose which audio language track is played out by default. The default setting is English.

Dolby Digital for HDMI output
Got a surround sound system? Use this setting to choose how your box will output sound. When your box is connected to your surround sound system, choose Dolby Digital. If your box is connected directly to your TV, choose Dolby Digital to PCM. This setting applies to both HDMI and optical out.

Sound effects
If you’d like to change the volume of your box’s sound effects (the sounds on your TV when you use the remote), or turn them off completely, you can do that here. The default setting is Medium.

[Moodybluebird]

Re: SOUNDBAR HELP PLEASE

Setting should be

To personalise your box’s audio settings:

Press Home on the remote
Select Help & Settings
Select Settings
Select Audio
The settings you can change are:

Alternate audio
Some shows are broadcast with more than one audio track, like audio descriptions or language tracks. When alternate tracks are available, you’ll see the Audio Icon lit white in the Info Banner. The Default Audio Language setting lets you choose which audio language track is played out by default. The default setting is English.

Dolby Digital for HDMI output
Got a surround sound system? Use this setting to choose how your box will output sound. When your box is connected to your surround sound system, choose Dolby Digital. If your box is connected directly to your TV, choose Dolby Digital to PCM. This setting applies to both HDMI and optical out.

Sound effects
If you’d like to change the volume of your box’s sound effects (the sounds on your TV when you use the remote), or turn them off completely, you can do that here. The default setting is Medium.

Mike, think I'll give up on this for the time being ! I've found online where you got the above info from, but on my Virgin box settings these options do not appear. On my settings there is a Video/Audio option which when followed does not lead to a Dolby Digital/PCM alternative.