Season ticket sales / renewals - Available now online

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Originally Posted by dml1954

But … the ticket process is fully automated, so staff cant stand outside issuing tickets. They have to be physically at a terminal to check details, verify identity, take the payment and issue a receipt. Also, taking details outside will cause further delays and longer queues. I appreciate that there are some older people who may be technophobes or not have online access but everyone who has a season ticket has a bluebirds club account and friends/family will help. I myself regularly buy tickets for two other people.

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Read what I wrote !!!!!!

One person outside issuing tickets (when required)

FOUR windows inside open, I believe there are currently about 6 or 7 windows, so there should be ample distance between booths

4 bits of plastic should be ample, to help

Staff are behind a screen anyway

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Originally Posted by dml1954

What happens if 200-300 people turn up or more. You cant control how many people arrive at once at a ticket office. They are probably under instruction not to encourage large gatherings inside or outside the stadium. If the didn't have such an advanced ticketing system, we would all be down there now queuing around the stadium as in the ‘old days’ and no doubt people would be moaning about that as well. We live in the 21st century and its not unreasonable to ask people to buy tickets online, especially in the current circumstances. I bet anyone under the age of 35 reading this thread is laughing themselves silly at some of the comments about the ‘inconvenience’ of having to buy online.

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If you’re worried about 200 or 300 turning up perhaps you’d better think twice about renewing and being in a possible 16,000 crowd. People under 35???? I’ve got a lad of 23 working for me and the information from the club on line is baffling him, he’d rather go down, hand the money over the counter, job done. The pandemic excuse is a load of bollocks now, the club need to look over the retail park to see how Asda, Next etc are coping, or should everyone shop online with them? It is an inconvenience to many to use the online facility, face to face transactions are still popular y’know, witness the shops and supermarkets. Bluetit has hit the nail on the head, the club are too mean to pay for the staff. They should be encouraging fans to pay by any means, they’re a business for God’s sake, they need to act like one.

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Originally Posted by Taunton Blue Genie

This is not a complaint but merely an observation:

The over-60's may or may not have noticed that watching all last season's matches via the official streams may result in them having no credit balance - as the cost of watching the streams was practically the same as watching the games live in Zone 4 season.

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It was more...technically, I owe the club (due to a combination of using City Cash...including Leeds cashback....19/20 refund and turning 60 just at the right time. My ST was just over £100). I've checked and good news is I've started with a zero balance rather than negative balance.

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Originally Posted by dml1954

But … the ticket process is fully automated, so staff cant stand outside issuing tickets. They have to be physically at a terminal to check details, verify identity, take the payment and issue a receipt. Also, taking details outside will cause further delays and longer queues. I appreciate that there are some older people who may be technophobes or not have online access but everyone who has a season ticket has a bluebirds club account and friends/family will help. I myself regularly buy tickets for two other people.

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Make that four other people then, get mine and Bluetit’s, ya f*cking whizzkid:hehe:

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Originally Posted by splott parker

Make that four other people then, get mine and Bluetit’s, ya f*cking whizzkid:hehe:

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Made my day - a 67 year old whizz kid ! :hehe::hehe:

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Originally Posted by Taunton Blue Genie

Maybe so but I think that financially supporting the club in hard times was more important than reducing my personal expenditure.

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That's great if you can afford to support a billionaire businessman, not everyone is so fortunate

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Originally Posted by splott parker

If you’re worried about 200 or 300 turning up perhaps you’d better think twice about renewing and being in a possible 16,000 crowd. People under 35???? I’ve got a lad of 23 working for me and the information from the club on line is baffling him, he’d rather go down, hand the money over the counter, job done. The pandemic excuse is a load of bollocks now, the club need to look over the retail park to see how Asda, Next etc are coping, or should everyone shop online with them? It is an inconvenience to many to use the online facility, face to face transactions are still popular y’know, witness the shops and supermarkets. Bluetit has hit the nail on the head, the club are too mean to pay for the staff. They should be encouraging fans to pay by any means, they’re a business for God’s sake, they need to act like one.

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In a 16000 crowd outdoors, I can control who I stand/sit by and will know most of them anyway and their covid status. Also I can protect myself further with mask etc. So I have absolutely no problem in going to matches even if the ground is full. Standing in a queue with a bunch of strangers is something totally different and expecting the club to put its staff in danger is unrealistic at this time but may not be in a few months time. Costs of staffing and equipment needed do come into it for the club but why shouldn't it - they are a business after all, as you succinctly pointed out. The vast majority will be able and happy to renew online.

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Originally Posted by cityhammer

That's great if you can afford to support a billionaire businessman, not everyone is so fortunate

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You are not supporting a billionaire businessman, you are supporting the club you are supposed to be a fan of and who are currently losing around £3.5m a month and where the owner could pull the plug at any time, especially if he sees comments like that regularly. Perhaps you want the club to go bust ?

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Originally Posted by BLUETIT

I don't think it'll be Edwards if we were to do one, as they are no longer "FOOTBALL FRIENDLY".

Price might be a stumbling block as well, as we are being informed coach would be operating at 80% capacity

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Looks like the Bath friendly is sold out, anyway. I hope you find a coach company who will take over from Edwards. A TITless Saturday just wouldn't be the same.

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Originally Posted by dml1954

The vast majority will be able and happy to renew online.

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And the minority, what do they do? And if it is a minority there’s hardly likely to be queues of 200 to 300 is there. Cater for everyone should be a motto for a business such as the City’s, why alienate people?

Perhaps some clever soul could post step by step instructions, for all those people who might be struggling?

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Originally Posted by cityhammer

That's great if you can afford to support a billionaire businessman, not everyone is so fortunate

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It's questionable as to whether my action was supporting a billionaire as he make a huge loss every month. Were he creaming off profits my decision would have been different. And I realise, of course, that each person has his or her own personal circumstances and I wouldn't dream about telling them what they should do.

I just renewed both my tickets (son and me). No queue, also very easy and straightforward. Well done CCFC.

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Originally Posted by cityhammer

I think what he means if if it told you how much credit you were entitled to, you could type in how much of it you wanted to use rather than using that stupid slider thing!

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That’s what I meant

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Originally Posted by tforturton

Perhaps some clever soul could post step by step instructions, for all those people who might be struggling?

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What about those with "NO Email ADDRESS"

Not everyone has one you know

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Originally Posted by cityhammer

Point is you didnt even need to watch them all, if you bought the option you were signed up for every game whether you logged in to watch or not. Thats why i didnt bother, i just paid to watch the games i really wanted, considering many were on tv somewhere anyway.

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Is this right? I watched one game on the stream and so I was expecting £10 to be deducted from my credit amount?

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Originally Posted by BLUETIT

What about those with "NO Email ADDRESS"

Not everyone has one you know

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True, so many assumptions these days, ‘everyone has an iphone’, ‘everyone has an email address’, everyone has a bank account’ etc. People have got by for years without mobiles, Facebook, emails etc, why should they change? Everyone should be catered for and not be ostracised because they haven’t succumbed.

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Originally Posted by mrbluejay

Is this right? I watched one game on the stream and so I was expecting £10 to be deducted from my credit amount?

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That’s what it said in the original email last year before choosing the option.

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Originally Posted by cityhammer

That’s what it said in the original email last year before choosing the option.

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Anybody have a copy, I must have sped read it as there is no way I would have willingly signed up to a full year of streams, regardless of whether or not I would have watched.

Trying to renew but it’s not giving me the credit from last season and the season before, it wants to take the full amount. After a bit worked out how to get the credit but it’s nowhere near as much as it should be, pressed it a few times and it decreased. So annoying.

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Originally Posted by Michael Morris

I did them separately to make sure each transaction got the appropriate credit

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:thumbup:

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Originally Posted by tforturton

Perhaps some clever soul could post step by step instructions, for all those people who might be struggling?

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Try this https://cdn.cardiffcityfc.co.uk/site...02021%3A22.pdf

Club website telling me my credit balance is £329.98 (last season’s full credit + £58.48 from the previous season), my season ticket this coming season is £269 yet they’re only giving me £164.99 discount and leaving the rest as credit. I don’t want it as credit, I want my season ticket paid for and the remainder reimbursed. Can’t do this online though, can’t speak to anyone will have to email them and await a reply I suppose. Now if I could just nip down the ticket office...............:facepalm:

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Originally Posted by RichardM

Try this https://cdn.cardiffcityfc.co.uk/site...02021%3A22.pdf

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That is a load of bollocks, it doesn’t sort problems out that, perhaps, only perhaps, a human being could do.

I have 4 seats in family stand my daughter and her friend no longer want to go, so me and wife are looking for grandstand tickets.
How do I get the credit refund on the two junior tickets.
Also what does that black line mean that alters the cost of credit?

Confused 😕

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Originally Posted by splott parker

Club website telling me my credit balance is £329.98 (last season’s full credit + £58.48 from the previous season), my season ticket this coming season is £269 yet they’re only giving me £164.99 discount and leaving the rest as credit. I don’t want it as credit, I want my season ticket paid for and the remainder reimbursed. Can’t do this online though, can’t speak to anyone will have to email them and await a reply I suppose. Now if I could just nip down the ticket office...............:facepalm:

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The "slider" seems to default to 50% credit, you need to move it to as much (or little) credit as you want. It is poorly designed to say the least.

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Originally Posted by splott parker

Club website telling me my credit balance is £329.98 (last season’s full credit + £58.48 from the previous season), my season ticket this coming season is £269 yet they’re only giving me £164.99 discount and leaving the rest as credit. I don’t want it as credit, I want my season ticket paid for and the remainder reimbursed. Can’t do this online though, can’t speak to anyone will have to email them and await a reply I suppose. Now if I could just nip down the ticket office...............:facepalm:

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Drag the slider. It defaults to half of your balance. The cynic in me thinks that’s deliberate to make people only use half credit and still pay cash they don’t need to. You also have to pay £3 admin fee on card. It won’t let you use your credit for that.

Sorted it, got the credit but can’t see anything to finalise the transaction, no ‘done’ thing to click on.

See above a Mike, how do I finalise?

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Originally Posted by splott parker

Sorted it, got the credit but can’t see anything to finalise the transaction, no ‘done’ thing to click on.

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You need one of the grandkids to come round and sort it for you :hehe:

Seriously. I work in IT and it took me two hours this morning to sort mine. Did my step dads ticket in 2 mins. Blame the tools.

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Originally Posted by splott parker

See above a Mike, how do I finalise?

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I’m on my phone at the mo in the pub. Forgive if I’m slow.

Once applied balance to pay should be reduced. Then there was a click that took you to a page where you selected to pay balance by card.

Had to fill in card details, now it’s finalising details, should come up £0 taken from the account, not holding my breath.

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Originally Posted by Michael Morris

I’m on my phone at the mo in the pub. Forgive if I’m slow.

Once applied balance to pay should be reduced. Then there was a click that took you to a page where you selected to pay balance by card.

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Get the beer in, I could do with a quick f*cking gallon:hehe:

Next option was to click summary. Decline funding the academy. VT can do that. Then card details. And voila. Signed up for more misery next season

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Originally Posted by splott parker

Had to fill in card details, now it’s finalising details, should come up £0 taken from the account, not holding my breath.

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I think you have to pay the £3 admin fee with your card.

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Originally Posted by Michael Morris

I think you have to pay the £3 admin fee with your card.

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Transaction still be processed, The Nationwide must be wondering why the hell anyone would be paying CCFC £0.00:hehe:

OK City, you’ve beaten me, I give up:facepalm:

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Originally Posted by splott parker

OK City, you’ve beaten me, I give up:facepalm:

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You can’t do a £0 transaction you have to pay £3 for the admin fee.

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Originally Posted by Michael Morris

You need one of the grandkids to come round and sort it for you :hehe:

Seriously. I work in IT and it took me two hours this morning to sort mine. Did my step dads ticket in 2 mins. Blame the tools.

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My old man used to say a bad workman always blames his tool - at least that what he said when I was born

In other news me and my son, different credit values different transactions, different log in accounts, one early afternoon one just now, both renewed no bother within a few minutes of our time.

Be interesting to see how many season tickets sold today just to see if the system is working for the majority or the few?

Good luck for those who have had difficulties hope you resolve them 👍

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Originally Posted by Taunton Blue Genie

This is not a complaint but merely an observation:

The over-60's may or may not have noticed that watching all last season's matches via the official streams may result in them having no credit balance - as the cost of watching the streams was practically the same as watching the games live in Zone 4 season.

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