Quote Originally Posted by BLUETIT View Post
You have a member of staff outside issuing tickets, for an appointment at a certain time, if hundreds turn up.

Not rocket science is it.

Personally I cannot see a major problem with opening 4 ticket booths, within the ticket office
But … the ticket process is fully automated, so staff cant stand outside issuing tickets. They have to be physically at a terminal to check details, verify identity, take the payment and issue a receipt. Also, taking details outside will cause further delays and longer queues. I appreciate that there are some older people who may be technophobes or not have online access but everyone who has a season ticket has a bluebirds club account and friends/family will help. I myself regularly buy tickets for two other people.