Quote Originally Posted by Blue Dwr View Post
Totally agree Re. Hermes. Awful company. "Lost" several items sent to me over the past couple of months, even though the items were marked as "out for delivery". Cannot talk to anyone on the phone. Chatbot is worse than useless, send you round in circles. Avoid like the plague (no pun intented).
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At least the retailer has now conceded and organised a refund.

DO NOT USE HERMES

...but you know that! I hope you managed to get refunds on your items, too.