Quote Originally Posted by Peajay View Post
Not the way over here, although I suppose I could stamp my feet, but probably elongate the situation, so i'll be content if he can repair it as if was new.
I get that it's not the way over there, but surely that's mostly just down to the mentality of the customer. If a retailer sends you a faulty product, surely you are legally able to refuse it and expect it to be replaced?