Absolutely seething with a Cardiff Bus driver today, so much so that I've emailed them a lengthy complaint.

I was refused access to a bus because my pensioner's pass had expired 5 days ago. I told him even before I showed him my pass that I am waiting for a replacement in the post. He had the audacity to say I should have sorted it earlier. I told him that my replacement application was returned the same day I received notification so there was no way I could have speeded up the process. But the bast**d wouldn't budge.

He even said the picture had faded, so I said what do you expect with a pass that was many years old.

There are some brilliant bus drivers but some right ar*eholes too. He certainly falls into the latter category.