SOUNDBAR HELP PLEASE

[Moodybluebird]

We've recently had a Virgin TV package installed but we're unable to get the soundbar working.

Prior to having the package we had a Humax recorder and the soundbar worked fine with it. But even then, if we plugged in our Firestick in the other HDMI port, the soundbar wouldn't work.

The Humax is still connected and the soundbar works but when we change over to Virgin TV it doesn't.

I've disconnected the Humax box, put the TV aerial into the back of the TV but the soundbar still won't work.

The Virgin engineer, who by the way has a degree in music and technology couldn't get the soundbar to work with the new package !
He said there might be formatting issues with the JVC soundbar, but couldn't find any settings on the TV to sort it out.

I'm stumped ! Any ideas ?

[The Bloop]

Re: SOUNDBAR HELP PLEASE

Is the HDMI port on the TV compatible with eARC? If not then you might need a separate optical digital cable.

Disclaimer - I could be talking total bo11ocks.

[Taffy Blue in Berkshire]

Re: SOUNDBAR HELP PLEASE

I have a Samsung TV and use the HDMI (ARC Audio Return Channel) and it works fine with the HDMI cable from the tv in the ARC HDMI socket plugged in to the HDMI input on the soundbar. There is also the option for taking the optical output from the tv if you don't have ARC capability. If it's a relatively new tv I'd be surprised if it doesn't have ARC? If not then you'll have to go the optical route.

[IanD]

Re: SOUNDBAR HELP PLEASE

We've recently had a Virgin TV package installed but we're unable to get the soundbar working.

Prior to having the package we had a Humax recorder and the soundbar worked fine with it. But even then, if we plugged in our Firestick in the other HDMI port, the soundbar wouldn't work.

The Humax is still connected and the soundbar works but when we change over to Virgin TV it doesn't.

I've disconnected the Humax box, put the TV aerial into the back of the TV but the soundbar still won't work.

The Virgin engineer, who by the way has a degree in music and technology couldn't get the soundbar to work with the new package !
He said there might be formatting issues with the JVC soundbar, but couldn't find any settings on the TV to sort it out.

I'm stumped ! Any ideas ?

Presuming you have a fairly recent TV....have you tried changing the source and audio output so the TV knows what you are doing? Any change to from say satellite to antenna will require the source to be altered which in turn will affect audio output selection. It can also come down to what order you plug stuff in. Chances are that's what the engineer was attempting. Good luck.

[Moodybluebird]

Re: SOUNDBAR HELP PLEASE

Thanks for all your responses so far. The engineer did try moving the cables around but couldn't get it to work. I'm not very tech savvy but I just read about a Toslink cable. Is that something I should think about trying ? It's attached between the Virgin V360 box and either the TV or soundbar.

[Vindec]

Re: SOUNDBAR HELP PLEASE

Is the Virgin box and soundbar connected by bluetooth? If not have you tried hard wiring the soundbar to the Virgin box by HDMI assuming there is a connection? That resolved my issues with a Sky Q box so I'm assuming the Virgin box operates on similar lines.

[Moodybluebird]

Re: SOUNDBAR HELP PLEASE

Is the Virgin box and soundbar connected by bluetooth? If not have you tried hard wiring the soundbar to the Virgin box by HDMI assuming there is a connection? That resolved my issues with a Sky Q box so I'm assuming the Virgin box operates on similar lines.

The soundbar isn't connected to the Virgin box by Bluetooth. Think the engineer tried that too. He did suggest that I try running an auxillary cable (which he didn't have with him) from the Virgin box to the soundbar. Not sure exactly what type of cable or which ports in the Box and soundbar they should be attached to. Like I said I'm not very technical, to say the least !

[IanD]

Re: SOUNDBAR HELP PLEASE

The soundbar isn't connected to the Virgin box by Bluetooth. Think the engineer tried that too. He did suggest that I try running an auxillary cable (which he didn't have with him) from the Virgin box to the soundbar. Not sure exactly what type of cable or which ports in the Box and soundbar they should be attached to. Like I said I'm not very technical, to say the least !

Audio Jack(out of the Virgin box) to HDMI (into sound bar) converter might do the trick. Is there an "audio out" on the back of the Virgin box?

[Philbccfc]

Re: SOUNDBAR HELP PLEASE

Try changing the HDMI cable, i had the same problem with my sonos beam, turned out to be that simple (btw the first hdmi cable was a decent one, just woudnt work)

[Vindec]

Re: SOUNDBAR HELP PLEASE

The soundbar isn't connected to the Virgin box by Bluetooth. Think the engineer tried that too. He did suggest that I try running an auxillary cable (which he didn't have with him) from the Virgin box to the soundbar. Not sure exactly what type of cable or which ports in the Box and soundbar they should be attached to. Like I said I'm not very technical, to say the least !

Use an HDMI cable between the Virgin box and the soundbar assuming you have HDMI sockets on both. There should be only one on each.

[The Bloop]

Re: SOUNDBAR HELP PLEASE

Use an HDMI cable between the Virgin box and the soundbar assuming you have HDMI sockets on both. There should be only one on each.

I've got 2 on mine (Sony HT-G700). One is an 'in' which is connected to the dvd player and the 'out' which is connected to the tv HDMI eArc port.

[Moodybluebird]

Re: SOUNDBAR HELP PLEASE

On the Virgin box there are 3 spare Ethernet (?) ports (yellow) and 1 spare Tel input.

On the back of the soundbar there are no HDMI inputs. There is a co-axial input, an optical input and a small audio input.

[Rjk]

Re: SOUNDBAR HELP PLEASE

I've really never seen the point of soundboard, they are the emperor's New clothes.
those and memory foam mattresses.

[Moodybluebird]

Re: SOUNDBAR HELP PLEASE

I've really never seen the point of soundboard, they are the emperor's New clothes.
those and memory foam mattresses.

Let's agree to disagree then mate. TV's are so thin nowadays, there is no depth of sound on them, well certainly not my Smart TV anyway. The difference a soundbar makes is enormous.

[The Bloop]

Re: SOUNDBAR HELP PLEASE

Let's agree to disagree then mate. TV's are so thin nowadays, there is no depth of sound on them, well certainly not my Smart TV anyway. The difference a soundbar makes is enormous.

Totally agree. Our sitting room is in a single storey extension . When it rained we could hardly hear the tv. The soundbar fills the room with sound.