Energy Provider ?

[poc]

Re: Energy Provider ?

I started on British Gas and it took me an hour to get through on the phone to them.

Octopus I’m happy to email knowing they come back asap.

I would happily pay more for them than British Gas, never thought I’d say that a few years ago.

wait till you email them with a problem and see if they come back asap

[Random in Duquesa]

Re: Energy Provider ?

In theory the energy companies are not supposed to keep your excess money for over a 6 months and used to return it automatically, which some customers complained about , as they were building up a buffer for winter.
However in the past couple of weeks I've had to call up and get £3500 refunded for two people in their eighties. They were also paying far too much for their averagr monthly consumption The companies now seem to rely on inertia and complicated bills to keep some customers money. Ring them and challenge it.
Also possibly pay by standing order rather than DD which they can alter .
Dont trust them , I worked there and the service ,as always, relies on which member of demoralised staff you get through to.

[SLUDGE FACTORY]

Re: Energy Provider ?

In theory the energy companies are not supposed to keep your excess money for over a 6 months and used to return it automatically, which some customers complained about , as they were building up a buffer for winter.
However in the past couple of weeks I've had to call up and get £3500 refunded for two people in their eighties. They were also paying far too much for their averagr monthly consumption The companies now seem to rely on inertia and complicated bills to keep some customers money. Ring them and challenge it.
Also possibly pay by standing order rather than DD which they can alter .
Dont trust them , I worked there and the service ,as always, relies on which member of demoralised staff you get through to.

I refuse to sign a contract with any of them , it costs me a few quid on top every year but that's the way it is

I wish I could do the same with broadband , water , the lot of em

[SLUDGE FACTORY]

Re: Energy Provider ?

60 quid a month at present with octopus

And good communication too

[Michael Morris]

Re: Energy Provider ?

60 quid a month at present with octopus

And good communication too

Most of your devices use batteries though don't they?

They want me to go to £217 a month !!

[SLUDGE FACTORY]

Re: Energy Provider ?

Most of your devices use batteries though don't they?

They want me to go to £217 a month !!

Octopus ?

Tell them you want to be charged monthly and pay them with card on their website

I don't like eon and I am glad I left but they and octopus seem the most reasonable price wise ?

200 quid a month on energy ?

Are you growing something in the attic ?

[Eric the Half a Bee]

Re: Energy Provider ?

Octopus ?

Tell them you want to be charged monthly and pay them with card on their website

I don't like eon and I am glad I left but they and octopus seem the most reasonable price wise ?

200 quid a month on energy ?

Are you growing something in the attic ?

You short of supplies, then?

[SLUDGE FACTORY]

Re: Energy Provider ?

You short of supplies, then?

My attic is full of dead bodies

[SLUDGE FACTORY]

Re: Energy Provider ?

My mate is paying 100 quid less with EON than octopus

But I couldn't deal with any more of their inept nonsense

[Gofer Blue]

Re: Energy Provider ?

We have been with Octopus for a couple of years and they are the best energy company we have ever dealt with; and we've been with quite a few since we dropped the "loyalty" aspect which counts for nothing these days.

In the last 2 days I have opted for the Octopus new 12 month fixed rate tariff. I had some trouble using their website to do this and I emailed them. Got a reply within hours and someone there at HQ signed me up for the new tariff for me. They are very flexible when it comes to the monthly D/D. Indeed once again this time I have requested a lower D/D than they originally estimated and it was accepted without argument. I think you would need to show your calculation so that the amount proposed is reasonable and not some silly low offer!

[SLUDGE FACTORY]

Re: Energy Provider ?

We have been with Octopus for a couple of years and they are the best energy company we have ever dealt with; and we've been with quite a few since we dropped the "loyalty" aspect which counts for nothing these days.

In the last 2 days I have opted for the Octopus new 12 month fixed rate tariff. I had some trouble using their website to do this and I emailed them. Got a reply within hours and someone there at HQ signed me up for the new tariff for me. They are very flexible when it comes to the monthly D/D. Indeed once again this time I have requested a lower D/D than they originally estimated and it was accepted without argument. I think you would need to show your calculation so that the amount proposed is reasonable and not some silly low offer!

I don't understand the lack of loyalty deals with energy and broadband , phones , TV etc

No wonder so many people think well sod you then , I am off

[Jimmy the Jock]

Re: Energy Provider ?

Most of your devices use batteries though don't they?

They want me to go to £217 a month !!

Cheap Mike .
2 bed apartment , everything electric but hardly here £245 a month to catch up after paying £140 a month for the last year .
So its a water heater , the cooker and lights . Electric is expensive , glad I don't have an electric car .
British Gas.... but I shopped around before I signed up for a couple of years.

[RichardM]

Re: Energy Provider ?

Cheap Mike .
2 bed apartment , everything electric but hardly here £245 a month to catch up after paying £140 a month for the last year .
So its a water heater , the cooker and lights . Electric is expensive , glad I don't have an electric car .
British Gas.... but I shopped around before I signed up for a couple of years.

I pay £209 per month with Octopus. Three adults, gas for heating and hot water, everything else is electric. The account is £329 in credit at the moment so should see me through the winter.

[SLUDGE FACTORY]

Re: Energy Provider ?

I pay £209 per month with Octopus. Three adults, gas for heating and hot water, everything else is electric. The account is £329 in credit at the moment so should see me through the winter.

Gas is almost always the provider for heating and water isn't it ?

What else can you do

[Gofer Blue]

Re: Energy Provider ?

I don't understand the lack of loyalty deals with energy and broadband , phones , TV etc

No wonder so many people think well sod you then , I am off

Yes, we were with SWALEC for years and years and never bothered to look around elsewhere as there was always that "fear factor" associated with changing utility suppliers, which today seems ridiculous. Once we did compare prices there was no going back!

We will now be paying £70 p.m. for electricity, fixed for 12 months which will hopefully see us through the expected price rises this winter. Our heating and hot water is provided by oil fired boiler. The cost of heating oil is hugely variable usually depending on who is fighting who in the middle east at the time.

We use 1300 litres p.a. so even at 60p./litre (the current price) that's quite a lump. There is a bit of a cartel in operation too with heating oil suppliers. The minimum order is always 500 litres with payment within 7 days - so that's £300 to find (no staged payments or D/D possible!). Over the last 4 years it has varied from 30p to £1.12 per litre! Those of you on mains gas count your blessings!