Energy Provider ?

[Pedro de la Rosa]

Re: Energy Provider ?

All robbing Kent's and I reckon these smart meters will be the subject of huge compensation in a few years time akin to ppi

Provided the smart meter works, it should save people money and could help massively the energy industry.

I'd go with Octopus. I've seen how the sausage is made, and their billing system works.

[Pedro de la Rosa]

Re: Energy Provider ?

I think so.

They've got a few - variable, fixed. Hard to know what's best with prices the way they are at the moment. Mine's fixed until the summer. Not sure if I'll fix it again or not.

It's a bit of a guess. If you can fix, and you're getting a cheaper fix than you're paying now I'd take it as it gives piece of mind. I have.

[Nobody's Rep]

Re: Energy Provider ?

Provided the smart meter works, it should save people money and could help massively the energy industry.

I'd go with Octopus. I've seen how the sausage is made, and their billing system works.

I'm with octopus and after a year they admitted there was a fault both on the device and our actual gas meter but only now the main meter changed still waiting on the smart meter - clueless for me

[Pedro de la Rosa]

Re: Energy Provider ?

I'm with octopus and after a year they admitted there was a fault both on the device and our actual gas meter but only now the main meter changed still waiting on the smart meter - clueless for me

If there's a fault with the main meter, then you're going to have an issue with the smart meter.

Either way, they can't charge you for more consumption as it is over a year old so don't fret. Drop the word ombudsman in, they'll shit themselves and it'll get resolved v quickly.

[insider]

Re: Energy Provider ?

Utility warehouse
No complaints.

[SLUDGE FACTORY]

Re: Energy Provider ?

https://share.octopus.energy/loved-coral-950

I think you can use the link here, they should do it all for you. It says if anyone uses the link we share £100. Don’t feel you need to tho I was just finding a link and it came up. There website should point you in the right direction.

That's cheaper than eon for the flexible tariff

[SLUDGE FACTORY]

Re: Energy Provider ?

Utility warehouse
No complaints.

What about broadband ? Are you with utility warehouse as well?

[SLUDGE FACTORY]

Re: Energy Provider ?

I think so.

They've got a few - variable, fixed. Hard to know what's best with prices the way they are at the moment. Mine's fixed until the summer. Not sure if I'll fix it again or not.

Cheers

[Gofer Blue]

Re: Energy Provider ?

We are with Octopus. Can endorse all the previous comments. I get a text message every month to submit meter reading and then the bill about 2 days later. Easy to understand. No pressure to have a smart meter, which I don't want anyway as I can submit the reading by text in seconds.

[SLUDGE FACTORY]

Re: Energy Provider ?

We are with Octopus. Can endorse all the previous comments. I get a text message every month to submit meter reading and then the bill about 2 days later. Easy to understand. No pressure to have a smart meter, which I don't want anyway as I can submit the reading by text in seconds.

Rock n Roll

[RichardM]

Re: Energy Provider ?

All robbing Kent's and I reckon these smart meters will be the subject of huge compensation in a few years time akin to ppi

Why?

[Cyclops]

Re: Energy Provider ?

I'm with British Gas.
Re: billing, BG has recently installed a new program as there were glitches in the old system. It's still not perfect.
On one page they inform you of the amount you owe which differs to the figure on another page. Only one includes 5% VAT.
Also, I don't like having to apply a formula every time I want to work out the cost of electricity.
I find the only way to get some action is not to bother dealing with agents, but immediately make a complaint.

[SLUDGE FACTORY]

Re: Energy Provider ?

I'm with British Gas.
Re: billing, BG has recently installed a new program as there were glitches in the old system. It's still not perfect.
On one page they inform you of the amount you owe which differs to the figure on another page. Only one includes 5% VAT.
Also, I don't like having to apply a formula every time I want to work out the cost of electricity.
I find the only way to get some action is not to bother dealing with agents, but immediately make a complaint.

The e mails I get from EON are on occasion impossible to understand

They send me texts regarding payment when I have have repeatedly told them I want bills to my e mail with a link for payment

They agree to that, tell me its been sorted then I start getting texts again

The timing of these communications are all over the place and I am amazed they are still in business

[poc]

Re: Energy Provider ?

im with octopus had a few problems took a while to sort out but i think its more to do with the poor signal here sending readings, the bills as others have said are easy i pay in full every month seems to be ok

[A Quiet Monkfish]

Re: Energy Provider ?

Ovo. Have been cheapest for us for 2/3 years. The 2nd generation smart meters are a great help when changing suppliers as the readings are automatically uploaded to both companies. As for gadgets to tell me how much electricity I'm using, I have a thing called life which I prefer to get on with..